Experienced Inbound Sales & Booking Specialist for U.S. Cleaning Company

About Rinse & Rise Atlanta

Rinse & Rise Atlanta is a growing residential and commercial cleaning company serving customers throughout the Atlanta, Georgia area.

We receive leads from Google, Yelp, referrals, outbound prospecting, real estate professionals, and other marketing channels. We are looking for an experienced sales professional who can take ownership of these leads and convert them into confirmed cleaning appointments.

This is not simply a customer-service or administrative VA position. Your primary responsibility will be turning interested prospects into paying customers.

Primary Goal

Your success will be measured by your ability to:

• Respond to new leads quickly
• Understand each customer’s cleaning needs
• Communicate the value of our services
• Address questions and pricing concerns
• Follow up consistently
• Directly ask for the booking
• Convert qualified leads into confirmed cleaning appointments

Responsibilities

• Answer inbound calls from prospective cleaning customers
• Respond to leads received through phone, text, email , Google, Yelp, and other platforms
• Contact new leads as quickly as possible
• Ask detailed questions about the property, cleaning needs, timeline, priorities, and previous cleaning experiences
• Recommend the appropriate cleaning service
• Provide estimates using our approved pricing guidelines
• Explain our services, experienced cleaning team, and satisfaction guarantees
• Handle common objections involving price, timing, trust, reviews, or customers already having another cleaner
• Determine whether price is the customer’s true objection before offering any adjustment
• Negotiate within approved pricing limits when appropriate
• Ask directly for the booking and guide the customer through confirming an appointment
• Follow up with customers who request time to think, compare quotes, or speak with someone else
• Re-engage older leads who previously expressed interest but did not book
• Make outbound sales and prospecting calls when inbound call volume is lower
• Develop relationships with real estate agents, property managers, and potential referral partners
• Record every interaction, quote, objection, follow-up date, and outcome accurately
• Immediately escalate unusual, high-value, or commercial opportunities to the owner
• Track calls, quotes, follow-ups, confirmed bookings, and conversion rates

Our Sales Approach

We do not use dishonest sales tactics or fake discounts.

Our approach is to understand the customer’s needs, communicate our value, identify the real objection, and help the customer make a decision.

Important selling points include:

• Customers do not pay until the cleaning has been completed
• If a customer is not satisfied, we will return and address the cleaning concerns at no additional charge
• Our professional cleaners have extensive cleaning experience
• We provide residential, recurring, move-in/move-out, Airbnb, post-construction, and commercial cleaning services
• Customers receive responsive communication and dependable service

You will be trained on our pricing, services, policies, guarantees, and approved negotiation limits.

What We’re Looking For

• At least 3 years of phone sales, inbound sales, appointment-setting, or lead-conversion experience
• A proven ability to convert inquiries into appointments or sales
• Previous cleaning-company or home-service sales experience is strongly preferred
• Experience speaking with U.S.-based customers
• Excellent spoken and written English
• A confident, friendly, persuasive, and professional phone presence
• Strong listening and objection-handling skills
• Comfortable discussing pricing and directly asking customers to book
• Persistent with follow-ups without becoming aggressive or unprofessional
• Able to learn new services, pricing structures, and policies quickly
• Organized and comfortable using Google Sheets, email , SMS, and online lead platforms
• Reliable high-speed internet, quiet workspace, and high-quality headset
• Available during U.S. Eastern Time business hours

What We Provide

• Training on our services, pricing, policies, and guarantees
• Approved pricing ranges and negotiation guidelines
• Sales scripts and objection-handling materials
• Role-play training before handling live calls
• Business phone and messaging systems
• Inbound leads and outbound prospect lists
• A structured lead-tracking and follow-up process
• Direct access to the business owner
• Opportunities for additional hours and performance-based compensation

Schedule

Approximately 20 hours per week to start, primarily during U.S. Eastern Time business hours.

The schedule and number of hours may increase as the company’s lead volume grows.

Compensation

Starting at $6 USD per hour, depending on experience.

Performance bonuses may be provided for confirmed bookings and strong conversion results. Outstanding performance may lead to higher compensation, additional hours, and a long-term position with the company.

How to Apply

Please submit the following:

How many years of sales experience do you have?
Have you handled inbound leads and converted them into confirmed appointments or sales?
Have you worked for a cleaning company, home-service business, or other U.S.-based company?
What was your approximate conversion rate in your previous sales role?
Describe how you would respond to a customer who says, “Your price is higher than the other cleaning company.”
Describe your follow-up process when an interested lead does not book immediately.
What hours are you available in U.S. Eastern Time?
Please provide a link to your résumé.
Please include a one- to two-minute voice recording introducing yourself.

At the end of your recording, respond to this sample inbound call:

“Hi, I’m looking for someone to deep-clean my three-bedroom home next week. I’m calling a few cleaning companies to compare prices. How much would you charge?”

Please handle the call as though you are speaking with a real potential customer. Do not simply read a prepared introduction.

Applications without a voice recording and sample sales response may not be considered.