Sales and Customer Support

Fully Remote | UK E-commerce Company | Full-Time

GymSets is a growing UK e-commerce company specialising in premium home and commercial gym equipment. We are looking for a Sales & Customer Support Representative who is confident speaking with customers, experienced in sales, and able to turn enquiries and abandoned carts into successful orders.

This role is ideal for someone who understands that great customer service is not just about answering questions. It is also about identifying customer needs, recommending the right products, increasing order value, and closing sales.

Key Responsibilities
Sales & Customer Conversion

• Follow up with customers who have abandoned their carts and proactively encourage them to complete their purchases
• Respond to sales enquiries received through email and identify opportunities to convert enquiries into orders
• Handle email s and outbound sales calls with prospective and existing customers
• Identify customer needs and recommend suitable products based on their requirements and budget
• Confidently upsell and cross-sell relevant products, accessories, and equipment
• Handle bulk and commercial orders and identify opportunities to increase order value
• Follow up with warm leads and customers who have shown interest in products
• Overcome common objections and guide customers towards a purchase decision
• Build positive relationships with customers while working towards sales and conversion targets

Customer Support

• Respond promptly and professionally to customer enquiries via email and phone
• Provide accurate, friendly, and solution-focused support for:

-- Product enquiries
-- Order status and delivery updates
-- Returns and exchanges
-- Warranty and after-sales support

• Maintain accurate records of all customer interactions within our support or CRM system
• Escalate complex or technical issues to the appropriate internal team when necessary
• Identify recurring customer concerns and provide feedback to improve internal processes, documentation, and FAQs
• Deliver a positive customer experience that reflects the GymSets brand

Requirements

• Previous experience in sales, telesales, phone-based customer service, or a similar customer-facing role
• Proven ability to upsell, cross-sell, handle objections, and convert enquiries into sales
• Previous experience handling both phone and email customer enquiries is preferred
• Excellent spoken and written English with clear communication, grammar, and pronunciation
• Confident and professional telephone manner
• Strong active listening, problem-solving, and sales skills
• Customer-focused approach with the ability to balance excellent service with commercial objectives
• Ability to multitask by speaking with customers while accurately documenting interactions in the CRM
• Comfortable using CRM, helpdesk, or ticketing platforms and navigating multiple systems simultaneously
• Previous experience with e-commerce platforms is an advantage
• Strong organisational and time management skills
• Able to work independently in a fast-paced environment
• Comfortable learning new systems and processes, with training provided
• Reliable high-speed internet connection, a quality headset with microphone, and a quiet home working environment suitable for customer calls

What We Offer

• Fully remote, long-term opportunity with a growing UK e-commerce company
• Comprehensive onboarding, training, and documented procedures
• Supportive management and collaborative team environment
• Performance-based bonus scheme
• Opportunities for career growth as the business continues to expand

Working Hours
9:00 AM to 5:00 PM UK Business Time (4:00 PM to 12:00 AM Philippine Time)

How to Apply
Please send your application with the subject line: Sales Support – Your Full Name

Please include:

• Your updated CV or resume
• A brief introduction about yourself and your sales/customer service experience via voice recording or short video (maximum 1 minute)
• Details of your experience with sales, upselling, phone support, email support, live chat, CRM systems, or e-commerce platforms
• A brief example of how you have successfully upsold or converted a customer enquiry into a sale, if applicable

Shortlisted applicants will be contacted for the next stage of the recruitment process.