Business Manager

Job Title: Full-Time Business Manager

Location: Remote

Schedule: 40hrs/week, Monday to Friday from 9 AM – 6 PM Queensland Time (inclusive of 1-hour unpaid lunch)

Overview:

We’re looking for an experienced Business Manager to take ownership of the systems, processes, automation, and day-to-day operational workflows that keep the business running efficiently.

This is a hands-on role for someone who is highly organised, systems-minded, and confident using AI and automation to improve business processes. You’ll work closely with the business owner and team to identify inefficiencies, build better workflows, maintain systems, and ensure tasks and information move smoothly across the business.

Key Responsibilities:

Own and manage business systems, ensuring key platforms, workflows, and processes are organised, up to date, and working effectively

Manage GoHighLevel (GHL), including CRM pipelines, contacts, tags, custom fields, calendars, funnels, forms, and reporting

Build and optimise GHL workflows and automations for lead management, follow-ups, email /SMS campaigns, and customer journeys

Identify opportunities to use AI and automation to reduce manual work and improve business efficiency

Build and maintain AI-powered workflows and agents using tools such as ChatGPT, Claude, and Gemini

Manage projects and tasks in ---------- or Asana, ensuring deadlines, priorities, and follow-ups are clearly tracked

Create, update, and maintain SOPs so processes are documented, consistent, and easy for the team to follow

Keep company systems, files, documents, and information organised and ensure nothing falls through the cracks

Monitor ongoing projects and initiatives, proactively following up with team members and identifying what needs to happen next

Support launches, webinars, events, and other business initiatives, ensuring the required systems, workflows, and tasks are prepared and completed

Use AI tools to improve everyday operations, including research, documentation, content repurposing, analysis, and problem-solving

Research and recommend new AI tools and technologies that could improve existing processes or eliminate unnecessary manual work

Troubleshoot system and workflow issues and find practical solutions with minimal supervision

Provide proactive updates to the business owner, flagging issues, upcoming deadlines, and opportunities before they become problems

Take ownership of outcomes, ensuring tasks discussed or assigned are followed through to completion without requiring constant follow-up

Qualifications:

3+ years of experience in operations, systems management, business administration, or a similar role

Strong experience managing business systems, workflows, and processes

Hands-on experience using AI tools and automation to improve business operations

Strong understanding of project management and workflow management

Experience creating SOPs, process documentation, and internal systems

Highly organised with excellent attention to detail

Strong analytical and problem-solving skills

Proactive and able to identify improvements without being asked

Comfortable learning and implementing new software quickly

Excellent written and verbal English

Experience supporting Australian businesses or international teams is highly regarded

Tools & Platforms:

AI & Automation

ChatGPT

Claude

Gemini

AI automation/workflow tools

Zapier / Make

Other emerging AI tools

Project & Operations

Asana

ClickUp

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Trello

Notion

CRM & Business Systems

GoHighLevel

HubSpot

Other CRM and business management platforms

Communication & Documentation

Google Workspace

Microsoft 365

Slack

Loom

Canva

You don't need to know every tool listed, but you should be highly tech-savvy, confident learning new platforms, and able to understand how different systems can work together.