Operations Assistant (Bookings & Client Success)

We're a fast-growing start-up working with some of the UK's largest independent veterinary groups, including one with over 65 practices. We book pet owners into appointments at our clients' practices, and last month we booked close to 80.

That number is climbing, and our sales side needs to stay on the phone closing. This role exists to take everything else off their plate and run it properly.

What You'll Do

-Book confirmed appointments into client practice systems accurately, within minutes of the lead coming in
-Run call and confirms ahead of every appointment, and chase no-shows back into the diary
-Own the data. Track show up rates by client and campaign, keep GHL clean, and report weekly
-Chase reviews from pet owners after their appointment
-Manage the shared inbox and WhatsApp, and handle day to day contact with client practices
-Join the morning meets and come with the numbers
-Work directly with the founder in an EA capacity, covering diary, meeting prep and follow ups

Who You Are

-Extremely organised, especially with data. You build the tracker, spot the number moving the wrong way, and flag it before anyone asks
-Confident on the phone and on email with both pet owners and business owners
-Fast. You reply within minutes, not hours, and don't need chasing yourself
-You use Claude or similar AI tools daily and look for ways to automate repetitive work
-Excited by working in a start-up
-Veterinary, healthcare or clinic reception experience is a bonus, not a requirement

About Us

Vet Leads (Animal Health Check Ltd). We're a marketing and sales business. We help vet practices stay busy by booking pet owners in for appointments, using direct response marketing on Meta and a sales team that calls every enquiry.

Complete the video interview below to be considered (2 Minute Completion)

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