Customer Service Representative for eBay Store (Part Time Remote)

We are looking for an experienced Customer Service Representative to join our growing eCommerce team.

This is a part time, long term remote position. We need someone who can start ASAP and already has strong customer service experience. Previous experience handling customer support for eBay stores is highly preferred.

This is not an entry level position. You should already be comfortable communicating professionally with customers, handling complaints, resolving order issues, and following detailed procedures.

Main Responsibilities

• Respond to eBay customer messages professionally and efficiently

• Handle questions regarding orders, shipping, tracking, delivery delays, returns, refunds, cancellations, and product issues

• Review order information before responding to customers

• Follow our customer service procedures and escalation rules carefully

• Identify situations that require escalation instead of making assumptions

• Add clear and accurate notes regarding actions taken

• Follow up on open customer service issues when required

• Work with our team to make sure customer issues are handled correctly and on time

Requirements

• Strong previous experience in customer service via chat or online messaging

• eBay customer service experience is strongly preferred

• Excellent written English

• Strong attention to detail

• Ability to follow instructions and established procedures accurately

• Good judgment and problem solving skills

• Organized and reliable

• Comfortable working independently

• Able to learn our systems and workflows quickly

• Available to start ASAP

Experience with eBay Seller Hub, AutoDS, dropshipping, order management, or eCommerce customer support is a major advantage.

What We Are Looking For

We are looking for someone responsible, accurate, and consistent. Customer service is an important part of our business, so we need someone who understands that every message and every action can affect the customer experience and the health of our eBay accounts.

We value people who check the information carefully before taking action, follow instructions, communicate clearly, and ask when they are unsure rather than guessing.

This can become a long term position for the right person.

When Applying

Please include:

Your previous customer service experience
Whether you have worked with eBay customer support before
Your experience with eCommerce or dropshipping, if any
Which tools you have used, such as eBay Seller Hub or AutoDS
Your current availability
How soon you can start

Please start your application with the word EBAY so we know you read the full job description.