REAL ESTATE MEDIA OPERATIONS MANAGER | VA ASSISTANT

REAL ESTATE MEDIA OPERATIONS MANAGER | VIRTUAL ASSISTANT

REAL ESTATE MEDIA OPERATIONS MANAGER | VIRTUAL ASSISTANT

ABOUT US
We are a growing real estate media company serving [CITY/MARKET]. We provide photography, video, floor plans, 3D tours and other listing media for real estate professionals.

We are hiring an experienced, proactive Operations Manager to help run the day-to-day business, coordinate the team and make sure orders move smoothly from booking through final delivery.

YOUR JOB
Own the operational flow of the business so the owner is not the person solving every daily problem.

WHAT YOU’LL OWN

• Daily schedule and order flow
• Bookings & rescheduling
• Photographer, editor, QC and admin coordination
• Client communication and issue resolution
• Order accuracy and turnaround deadlines
• Team accountability and follow-up
• SOP implementation and process improvement
• Internal reporting and weekly operational updates
• Escalation of only the issues that truly require owner involvement

RESPONSIBILITIES

• Review the daily and weekly schedule for capacity, conflicts and missing information.
• Coordinate photographers, editors, QC and delivery.
• Make sure every order moves through the correct workflow.
• Monitor turnaround times and solve delays before they impact clients.
• Support client communication, reschedules and service recovery.
• Keep CRM/order records accurate.
• Track recurring operational problems and recommend fixes.
• Update and enforce SOPs.
• Run team check-ins or accountability processes as assigned.
• Track key metrics such as order volume, turnaround time, revisions, client issues and team capacity.
• Help onboard and train new team members.
• Deliver content to marketing manager
• Setting up new clients in the system

DECISION-MAKING AUTHORITY
This role may independently handle: administration for existing clients
Owner approval is required for: new clients

SYSTEMS
Experience with any of the following is valuable: [

• Aryeo
• Esoft
• Airtable
• Slack
• Google Drive
• Adobe Suite (Bridge, Photoshop, Lightroom, Illustrator) - advantage but not necessary

SCHEDULE
Days: Mon - Friday
Hours: 9am - 5.30pm AEST Brisbane
Hours per week: 42.5

PAY
$12 to $15 USD/hour or $2550 USD/month depending on experience and responsibility.

YOU’LL BE A GREAT FIT IF YOU ARE

• Proactive and solutions-focused
• Highly organized
• Comfortable leading and holding people accountable
• Strong at prioritizing under pressure
• Clear and professional in written communication
• Able to make decisions without needing constant approval
• Process-driven but flexible when things change
• Obsessed with preventing problems, not just reacting to them
• Comfortable owning outcomes
• Comfortable talking to clients

REQUIREMENTS

• Previous operations, project management or team coordination experience
• Strong written English
• Reliable high-speed internet
• Comfortable working inside multiple software platforms
• Real estate media experience: REQUIRED
• Availability during listed hours

SUCCESS IN THE FIRST 90 DAYS

• Daily operations run with fewer owner interruptions.
• Orders are delivered on time and accurately.
• Team members know what they are responsible for.
• Repeated issues are documented and improved.
• The owner has clear visibility without managing every task.

HOW TO APPLY
Please send:
1. A short introduction.
2. Your operations or team-management experience.
3. Any real estate or real estate media experience.
4. Which systems above you have used.
5. An example of a process you improved in a previous role.
6. Your exact availability in AEST Brisbane.
7. Your expected pay.
8. A screenshot of your internet speed.
9. Your resume.
10. A 1 to 2 minute Loom/video introduction explaining why you are a strong fit.

ATTENTION-TO-DETAIL TEST
Start your application with: “OWN THE OUTCOME”
Applications without this phrase will not be considered.