Remote Chinese -Speaking Support Assistant

Mandarin-Speaking Remote Support Assistant

Fully Remote | Philippines-based | Long-Term Opportunity | A$5 per hour

We are looking for a reliable, highly organised Remote Support Assistant to communicate with Mandarin-speaking clients and support our English-speaking management team.

This role involves daily communication, service coordination, documentation, record-keeping and follow-up tasks. The successful candidate will be confident using AI tools appropriately to improve efficiency, accuracy and work quality.

This is a fully remote, long-term opportunity for candidates currently based in the Philippines who value clear processes, stable work and professional development.

Key Responsibilities
Communicate professionally with Mandarin-speaking clients by phone, WeChat, email and online platforms.
Support the management team with daily coordination, appointment follow-up and administrative tasks.
Prepare, organise and maintain accurate records and documentation.
Follow established procedures and keep relevant information up to date.
Use approved AI tools for drafting, summarising and organising information. Confidential client information must not be entered into public AI tools.
Communicate regularly with the team through online platforms.
Identify and escalate important client, service or documentation issues promptly.
Key Requirements
Currently living in, and legally able to work from, the Philippines.
Fluent spoken and written Mandarin Chinese. Nationality is not restricted.
Good English listening, speaking, reading and writing skills.
Reliable, responsible, organised and detail-oriented.
Able to follow instructions and procedures accurately.
Comfortable working independently in a fully remote environment.
Confident using online communication and collaboration platforms.
Able to use AI tools to support administrative and documentation work.
Willing to learn, accept feedback and improve continuously.
Reliable internet connection, laptop and a quiet work environment.
Preferred but Not Essential

We value reliability, willingness to learn and a positive attitude more than a specific professional background.

Experience in any of the following will be highly regarded:

Healthcare, nursing, aged care, social work or another health-related field
Customer service, administration, service coordination or remote support
Documentation, record-keeping or client follow-up
Practical use of AI tools in administrative or professional work
What We Offer
A$5 per hour
Fully remote, long-term role subject to performance and business needs
Clear workflows and AI-supported processes
Training and ongoing support
Opportunity to grow with a professional international team