Administrative Assistant

About Us
AFC is a growing construction company specializing in water damage restoration and hardwood
floor refinishing. We are looking for a highly organized and proactive Administrative Assistant to
help support daily operations and keep our workflow running smoothly.

Position Overview
We are seeking a detail-oriented and reliable assistant who can handle inbound and outbound
calls, manage our CRM system, follow up with clients, and support overall administrative
operations. This role is essential in helping us stay organized, responsive, and efficient.

Key Responsibilities
Customer Communication
? Handle inbound and outbound calls professionally
? Respond to customer inquiries regarding water damage and flooring services
? Schedule estimates, site visits, and follow-ups
? Follow up with leads and past clients

CRM & Administrative Support
? Update and maintain CRM accurately
? Maintain organized digital files and documentation
? Ensure all customer information is complete and up to date
? Help improve internal systems and processes

Qualifications
? Highly organized and detail-oriented
? Excellent English communication skills (spoken and written)
? Comfortable handling outbound and inbound calls
? Experience using CRM systems
? Experience in construction, restoration, or service-based industries is a plus
? Ability to multitask and prioritize effectively
? Reliable internet connection

What We’re Looking For
We need someone who:
? Takes initiative
? Follows through on tasks
? Keeps systems organized
? Communicates clearly and professionally
? Helps us stay on top of leads, clients, and operations

How to Apply
Please send your resume along with:
1. A short introduction about yourself
2. Your previous experience with CRM systems
3. Your availability (including time zone)
4. Your expected hourly rate
5. Short 30 to 1 min recording