Lead & Client Care Coordinator

Growing Flooring, Water Mitigation & Laser Restoration Company

Location: Remote
Hours: Monday–Friday, approximately 7:00 AM–3:00/4:00 PM Central Time
Position: Full-Time

We are a growing company specializing in wood flooring, water mitigation/restoration, and laser cleaning/ablation services. We are looking for a reliable, organized, and personable Lead & Client Care Coordinator to become an important part of our growing team.

This is not simply a receptionist or virtual assistant position.

You will be responsible for helping us manage incoming leads, communicate with potential and existing clients, follow up consistently, schedule appointments, and make sure opportunities don't fall through the cracks.

We're looking for someone who is excellent on the phone, naturally organized, proactive, and comfortable talking with customers and following up until the next step is completed.

What You'll Be Responsible For
Answer incoming calls and respond to new leads promptly
Make outbound calls to new and existing leads
Qualify leads and determine the customer's needs
Follow up with prospects by phone, text, and email
Nurture leads that are not immediately ready to schedule
Schedule estimates, inspections, appointments, and follow-ups
Maintain accurate lead and customer information in GoHighLevel
Move opportunities through the appropriate CRM pipeline stages
Make sure scheduled appointments are confirmed and followed up on
Re-engage old or inactive leads
Keep track of follow-up tasks so no lead gets forgotten
Communicate professionally with homeowners, property managers, contractors, insurance-related contacts, and other customers
Learn our services well enough to communicate the basics confidently to customers
Coordinate with our field team and management
Help improve our lead follow-up and customer communication processes
Assist with CRM workflows, automations, and organization as your experience grows
We're Looking For Someone Who Is:
Excellent on the phone
Fluent in spoken and written English
Friendly, professional, and confident
Comfortable making outbound calls
Persistent and excellent at follow-up
Highly organized and detail-oriented
Self-motivated and able to work independently
Comfortable using computers, CRM systems, texting, email , and online tools
Able to manage multiple leads and priorities at the same time
A fast learner who takes initiative
Reliable and consistent with working hours
Comfortable asking questions and learning new industries
GoHighLevel Experience

GoHighLevel experience is strongly preferred.

Experience with:

Pipelines
Opportunities
Conversations
Workflows/automations
Lead follow-up
Appointment scheduling
CRM organization

is a major plus.

If you have used another CRM extensively and are a quick learner, we are willing to train the right person on GoHighLevel.

Industry Experience — Big Plus

Experience in any of the following is a strong advantage, but is not required:

Wood flooring
Hardwood flooring
Construction
Remodeling
Water mitigation/restoration
Property restoration
Insurance restoration
Laser cleaning / laser ablation
Home improvement
Construction estimating
Property management

You don't need to know everything about these industries when you start. We can teach you our services.

What we cannot easily teach is a strong work ethic, excellent communication, organization, and the ability to build rapport with customers.

What Success Looks Like

The right person will help us:

Respond faster → Follow up consistently → Book more appointments → Nurture more opportunities → Close more business → Keep customers informed

We are looking for someone who takes ownership rather than waiting to be told what to do.

If you notice that a lead hasn't been contacted, an appointment hasn't been confirmed, or a customer needs a follow-up, you take action.

Why Join Us?

We are a growing company, and this position has the potential to grow with us.

The right person can eventually take on additional responsibilities involving:

Lead management
Customer relationship management
Sales support
CRM management
Marketing coordination
Automation/workflow management
Team coordination

We're looking for someone interested in becoming a valuable long-term member of the company, rather than simply filling a temporary position.

Requirements
Fluent English — speaking and writing
Strong telephone communication skills
Reliable internet connection
Quiet, professional workspace
Computer with reliable access to the internet
Ability to work approximately 7:00 AM–3:00/4:00 PM Central Time
Previous CRM experience preferred
GoHighLevel experience is a major plus
Construction/restoration/flooring experience is a plus
Most Important:

If you are great with people, great on the phone, organized, persistent with follow-up, and willing to learn, we want to hear from you.

Please tell us about your previous experience with customer service, lead follow-up, sales, CRM systems, and GoHighLevel, and briefly explain why you believe you would be a good fit for this position.