Operations Virtual Assistant

JOB OPENING: OPERATIONS VIRTUAL ASSISTANT

Company: Skyride Auto Services
Employment Type: Part-Time (20–25 hours per week)
Location: Remote (Must be available during U.S. business hours)

About Skyride Auto Services

Skyride Auto Services is a rapidly growing car rental company based in Columbus, Ohio, specializing in affordable and reliable vehicle rentals for rideshare and delivery drivers. We pride ourselves on providing exceptional customer service, flexible rental options, and a seamless rental experience.

As we continue to grow, we’re looking for a motivated, professional, and customer-focused Operations Virtual Assistant to become an important part of our team.

Position Overview

As our Operations Virtual Assistant, you will play a key role in the day-to-day operations of our business. You will be one of the first points of contact for prospective and existing customers, communicating with customers over the phone, answering questions, following up on rental inquiries, scheduling reservations, and guiding customers through the rental process.

In addition to customer communication, you will support administrative, operational, and customer service functions that help keep our business running efficiently.

This is a part-time remote position (20–25 hours per week). Applicants must be available to work during U.S. business hours.

Key Responsibilities

• Customer Communication: Speak with prospective and existing customers by phone, answer questions, explain our rental program, and assist customers throughout the rental process.
• Customer Follow-Up: Promptly follow up with rental inquiries, missed calls, and existing customers to provide exceptional customer service.
• CRM Management: Manage and update customer information in GoHighLevel (or similar CRM), ensuring accurate records and seamless customer follow-ups.
• Customer Support: Respond to customer inquiries and resolve issues promptly via phone, text, email , and social media.
• Reservation Management: Manage reservations, confirm bookings, and coordinate vehicle pick-up and return appointments.
• Fleet Management: Track vehicle availability, coordinate maintenance schedules, and assist with fleet logistics to ensure vehicles are rental-ready.
• Billing & Payments: Process rental payments, generate invoices, and maintain accurate payment and financial records.
• Administrative Support: Perform data entry, organize documents, maintain rental agreements, and manage all rental records.
• Scheduling: Coordinate customer appointments, vehicle maintenance, and other business-related schedules.
• Social Media Management: Assist with social media posts, manage online listings, and respond to customer reviews and messages.
• Customer Updates: Regularly communicate reservation updates, payment reminders, rental offers, and important company notices to customers.
• Perform other administrative and operational duties as assigned to support the growth of the business.

Qualifications

• Previous experience as a Virtual Assistant, Customer Support Representative, Administrative Assistant, Operations Assistant, or similar role preferred.
• Excellent verbal and written English communication skills.
• Comfortable speaking with customers over the phone throughout the day.
• Strong customer service and problem-solving skills.
• Highly organized with exceptional attention to detail.
• Ability to multitask, prioritize tasks, and work independently.
• Experience using CRM software (GoHighLevel preferred).
• Proficient with Google Workspace, Microsoft Office, and common communication tools.
• Experience in the car rental, automotive, transportation, or rideshare industry is a plus, but not required.

What We Offer

• 100% Remote Position
• Part-Time Employment (20–25 hours per week)
• Competitive Pay
• Opportunity for growth within a fast-growing company
• Supportive and collaborative work environment
• Long-term career opportunity with room for advancement

How to Apply

Please email the following to ----------

• Your resume
• A short video introduction (2–3 minutes)
• A brief cover letter explaining why you’d be a great fit for this position.

Subject Line: Operations Virtual Assistant Application

We look forward to welcoming a motivated team member who is ready to grow with Skyride Auto Services!