Part-Time E-commerce Customer Support Assistant

We are looking for a reliable and friendly Customer Support Assistant to join our growing e-commerce fashion store.
You will be responsible for helping our customers via email and making sure every customer receives a friendly, professional and helpful response.

Your daily tasks will include:

Responding to customer email s
Answering questions about orders, products, sizing and shipping
Checking order and tracking information in Shopify
Helping customers with returns, refunds and exchanges
Handling complaints calmly and professionally
Contacting our team when an issue needs further assistance
Keeping customer conversations organised and up to date

What we are looking for:

Excellent written English
Previous customer support experience is preferred
Experience with Shopify is a big plus
Friendly and professional communication
Reliable and able to work independently
Good attention to detail
Comfortable learning our customer service procedures and templates

This is a part-time position for approximately 3 hours per day. We are looking for someone who can work with us long-term and become a trusted part of our team.

When applying, please tell us about your previous customer support experience, which e-commerce platforms you have worked with, and why you think you would be a good fit for this position.

Please include the word “Shopify” at the beginning of your application so we know you have read the full job description.