Travel Expert (Customer Service Consultant)

Travel Experts! Come join our Team!

Global travelers. Real bookings. Real problem-solving. If you love the travel industry and thrive on turning a stressful trip into a smooth one, we want to talk to you — and we can start you ASAP. ⚡

Join a Great Place To Work Certified 🏆 team where you'll get HMO within your first month, a monthly allowance, extra paid vacation leave, and real room to grow — all while working with customers from around the world.

🧳 What you'll do
Handle inbound calls, live chats, email s, and other channels from global customers — with urgency and care
Build strong relationships with new and existing customers
Make and manage accommodation bookings through our online booking platform
Handle amendments, cancellations, rebookings, and refunds
Source products and services offline with Travel Partners when needed
Manage hotel relocations effectively
Keep a positive, empathetic, professional attitude — every interaction
Explain travel products and services clearly and simply
Resolve complex issues and complaints, including monetary disputes and refunds
Manage customer profiles and interactions accurately using RingCentral

✅ What you bring
1–3 years in customer service or client care
Travel industry experience is a plus
Familiarity with hotel/travel distribution platforms (Expedia, Booking.com, etc.) preferred
Comfortable with Microsoft Office Suite / Google Workspace
Excellent written and verbal English
Sharp attention to detail, strong problem-solving, and multitasking under pressure

🎁 What you get
Career growth opportunities
Competitive salary
Great Place To Work Certified 🏆
HMO within your first month
Additional paid vacation leave
Monthly allowance
Real professional development — not just a buzzword
Hands-on support, locally and internationally
A collaborative culture in a fast-growing company

📍 Based in our office in Makati.
Curious about life at Liveware? 👉 liveware.co