Airbnb / Property Management / Real Estate Assistant

#jobopportunity #jobs #jobopp - Hiring up to 2,
Airbnb Operations Manager, Property Management Manager, and Real Estate Executive Virtual Assistant
20-40 hours a week
Starting pay $5 USD/hour, pay biweekly on Fridays with WISE TRANSFER or Zelle or equivalent. Looking for someone who will be with my team a long time. Happy to increase pay as you show your value and productivity. INITIAL Trial Period will be 1-4 weeks at $100/week for half time (20 hrs/week as tracked) - will be testing your responsiveness. If you prefer to be part-time forever, I do not mind sharing you with another real estate agent employer or complementary business as long as you can also work for me enough to satisfy my clients. IF YOU HAVE NOT DONE 70%+ OF THIS TYPE OF WORK BEFORE, PLEASE DO NOT APPLY. - Joining a Team with 1 other Airbnb Operations Manager (Filipina).
Apply to ---------- com with Subject: Airbnb Operations & Virtual Assistant
with your Curriculum Vitae or resume and answer:
Name, Age, Gender, Education Level and Specialty
When are you available to receive and respond to Airbnb/Slack/WhatsApp tasks notifications? (any schedule restrictions)? (I AM IN NYC Eastern Time)
What applicable skills you have?
What’s your dream job? (What kind of work can you do all day and feel like it’s fun?)
What other jobs do you currently have? (or recently had?)
Have you ever worked for a USA real estate agent before (yes/no, when?) or Airbnb or Property Manager?
ALSO 7) Send me a 90 second LOOM video recording from your computer showing me your airbnb, property management, and/or real estate virtual assistant knowledge. First, briefly introduce yourself in the video.
→ Interviews will be held on Zoom for 15-30 minutes.
Requirements:
Female preferred
Available every day intermittently between 10am - 8pm NYC eastern time, able to respond within 20 minutes when the messages come to your cell phone or computer
Paid for time spent working on this business - idle and non-productive time will not be compensated.
Able to receive/send texts and calls to USA (Your Whatsapp + app like RingCentral, in case of no reply to WhatsApp)
Quality personal computer and willing to use Hubstaff or equivalent time tracking and intermittent screenshot software.
Security, confidentiality, no frequent issues with being hacked or downloading malware and me having to reset all the passwords
Fluent written english, preferred understanding of spanish and/or portuguese through translator apps
Cell phone with constant internet & airbnb app able to communicate with airbnb customers throughout the day and receive notifications of bookings to respond quickly.
Very detail oriented
Problem solver, able to solve problems properly to keep customers happy if I am not available to respond
Independent, self-motivated, enjoys suggesting improvements to the service and process
Willing to take ownership of providing an excellent hospitality experience to the 40+ guests we are hosting at any time.
Able to not be offended by direct messages - I will quickly write what I want fixed or corrected. It doesn’t mean I’m angry, please just change it.
Background: I am a direct client, Natalie, located in Trenton New Jersey USA. I have a small real estate agent business and a portfolio of 45 furnished units (primarily bedrooms in shared houses) to manage.
Job duties include:
AIRBNB: Book Guests & Arrange Cleaners - Cohost on all Airbnb listings, accept bookings, improve listing photos and descriptions, adjust pricing within range, communicate with customers, order cleaners with Turno and/or using my existing network, use facebook / job post websites to find new local cleaners, order new supplies for the house, document and file damage with Airbnb, solicit positive reviews and get airbnb to delete negative ones, (approx 2 hours intermittently throughout every day of the week, like 5 minutes here and there to check the applying guest and accept the bookings when they come through, checking photos from the cleaner and filing damage reports (if any), troubleshooting any issues like lost keys, pest control, or ordering house supplies like soap)
Maintain an always-up-to-date excel sheet on property performance with property occupancies, rental rates, past and current vacancies (template will be provided, just input the numbers)
Meet at least once a week over zoom for 1530 minutes to go over issues and property performance
Real Estate Executive Assistant / Virtual Assistant
Respond by email / text inside CRM: BOLDTRAIL/KVCORE, to messages from prospective customers (CRM experience not needed, but must be willing to learn from free training videos and live zooms on the website and not from me).
Implement e-mail marketing campaigns
Call / return calls from warm leads / friendly former customers and help answer their questions, or set up Natalie to talk to these customers. Limited COLD calls.
Fill out template forms like Docusign for LEASES and send offers to the customers and to other agents.
Use databases and set up customers on Bright MLS and other property searches
Serve as transaction coordinator to follow up on property sales getting through to closing (checklist will be provided, relatively simple, just follow-up) and submitting the paperwork needed to get the commission payment from the brokerage.
SOFTWARE REQUIREMENTS:
Airbnb App on phone/computer
WhatsApp
Slack
Use of Boldtrail/KVCORE app/website (CRM for texting/calling)
Zapier (BONUS)
Calling/Texting Program like RingCentral
Hardware Requirements:
Smart Phone capable of running Airbnb, WhatsApp, Slack, Boldtrail
Laptop
Strong Internet Connection
1:1 Training will mostly occur on Wednesdays (limited), Fridays (limited), Saturdays and Sundays when I have more flexibility and availability in my schedule. The remainder will be texts/chat threads/email instructions.