Customer Sales & Account Support Representative | B2B SaaS

About Commodity Trade X

Commodity Trade X (CTX) is a growing B2B technology platform built for the global physical commodity trading industry. Our platform helps buyers, suppliers, traders, brokers, and other trade professionals discover counterparties, manage opportunities, post and respond to marketplace listings, complete company verification, and manage transactions through a structured digital workflow.

We are looking for a reliable, professional, and highly communicative Customer Sales & Account Support Representative to help us grow and support our customer base.

This is a hybrid role combining customer support, account management, onboarding, and sales outreach. You will communicate directly with businesses and trade professionals around the world.

Your Responsibilities

• Respond to customer questions through email , chat, and other communication channels
• Help new users create accounts, complete their company profiles, and understand the CTX platform
• Guide customers through marketplace listings, RFQs, offers, company verification, transaction tools, and other platform features
• Follow up with new registrations and encourage users to complete onboarding
• Contact prospective businesses and introduce them to Commodity Trade X
• Conduct outbound email , LinkedIn, and occasional phone outreach
• Identify interested prospects and schedule demonstrations or meetings with our team
• Follow up with prospective customers after demonstrations and conversations
• Help convert free users and prospects into paying customers
• Maintain organized records of customer conversations, leads, follow ups, and account activity
• Re engage inactive members and encourage greater platform usage
• Collect customer feedback and report common questions, problems, and feature requests to management
• Escalate technical or sensitive issues when necessary
• Learn the CTX platform thoroughly and become capable of confidently explaining it to customers

Who We Are Looking For

You should have excellent written and spoken English and be comfortable communicating professionally with business owners, executives, traders, and international customers.

Experience in one or more of the following is strongly preferred:

• B2B sales
• SaaS or technology sales
• Customer support
• Customer success
• Account management
• Lead generation
• Appointment setting
• LinkedIn outreach
• Email outreach
• CRM management

Experience in commodities, international trade, import/export, logistics, finance, or B2B marketplaces is helpful but not required. We can teach the right candidate our industry.

You Should Be

• Professional and confident communicating with customers
• Comfortable speaking with businesses over video, phone, email , and chat
• Organized and able to manage multiple conversations simultaneously
• Persistent with follow ups without being overly aggressive
• Able to learn new software quickly
• Comfortable working independently
• Detail oriented
• Reliable with attendance and communication
• Interested in growing with an early stage technology company
• Comfortable working toward measurable sales and customer success goals

Compensation

This position includes a base hourly salary plus opportunities to earn additional compensation through performance bonuses and sales commissions.

Strong performers will have opportunities for increased compensation, additional responsibility, and advancement as Commodity Trade X grows.

Schedule

Full time remote position.

Some working hours should overlap with normal United States Eastern Time business hours because many customers and members are located internationally and in the United States.

How to Apply

Please send:

A short introduction about yourself
Your previous experience in sales, customer support, customer success, or account management
Your spoken and written English experience
Any experience using CRMs, LinkedIn, email outreach, SaaS platforms, or sales tools
Your desired hourly rate
Your availability and preferred working hours

Important: At the beginning of your application, write “CTX ACCOUNT SUPPORT” so we know you carefully read the entire job description.