Customer Service & Administrative Virtual Assistant

We are a growing service business looking for a dependable, professional, and highly organized Customer Service & Administrative Virtual Assistant to join our team.

The primary focus of this role is customer service and phone support. You will help answer incoming calls, follow up with customers, schedule appointments, respond to messages, and make sure our customers receive a friendly and professional experience.

When call volume is lower, you will also assist with data entry, reporting, CRM updates, administrative tasks, and basic social media support.

We are looking for someone who communicates extremely well in English, is comfortable speaking with U.S. customers, learns quickly, and can move between customer service and administrative work throughout the day.

Responsibilities

-Customer Service & Phone Support-

• Answer incoming customer calls professionally and promptly
• Make outbound calls for customer follow-up when needed
• Respond to customer text messages and emails
• Schedule, reschedule, and confirm appointments
• Answer customer questions about our services
• Follow up with leads and existing customers
• Handle customer questions or concerns calmly and professionally
• Communicate important customer or scheduling information to our team
• Accurately document customer conversations and next steps
• Help create a positive customer experience from the first interaction through service completion

-Administrative Support-

• Enter and update customer information in our CRM and other systems
• Perform routine data entry and database cleanup
• Maintain accurate customer and appointment records
• Help prepare and update reports
• Track basic business metrics and organize information for management
• Work with spreadsheets and reporting tools
• Review data for missing or inaccurate information
• Assist with other administrative projects as needed

-Social Media & General Support-

• Assist with basic social media posting and scheduling
• Help organize photos, content, and customer reviews
• Make simple updates to social media accounts as directed
• Help prepare or organize content for posting
• Assist with other projects and office tasks as the business grows

Requirements

• Excellent spoken English with clear, easy-to-understand communication
• Excellent written English and grammar
• Strong customer service and telephone skills
• Comfortable speaking with U.S. customers throughout the workday
• Previous experience in customer service, receptionist, call center, appointment setting, administrative support, or Virtual Assistant work preferred
• Strong attention to detail
• Strong organizational and time-management skills
• Comfortable working with spreadsheets, reports, and data
• Ability to manage multiple tasks and switch priorities throughout the day
• Ability to work independently without constant supervision
• Strong problem-solving skills and good judgment
• Comfortable learning new software and systems
• Experience with Google Workspace, including Gmail, Google Sheets, and Google Docs
• Experience with CRM software is a plus
• Basic social media experience is preferred
• Reliable high-speed internet connection
• Reliable computer and quality headset
• Quiet, professional workspace with minimal background noise during customer calls

What We're Looking For

We are looking for someone who is more than just a task-based Virtual Assistant.

We want someone who can become a dependable part of our team, communicate professionally with customers, stay productive when phones are quiet, and take ownership of their responsibilities.

The ideal candidate is:

• Warm, friendly, and personable
• Confident speaking with customers on the phone
• Dependable and punctual
• Detail-oriented and organized
• Comfortable working with numbers, spreadsheets, and reports
• Able to follow processes consistently
• Proactive and able to find productive work during slower periods
• Comfortable receiving feedback and learning new responsibilities
• Able to solve basic problems without needing constant direction
• Able to work independently while communicating well with a team
• Interested in becoming a long-term member of a growing company

Because you will regularly communicate with customers in the United States, strong conversational English, excellent listening comprehension, and a professional phone presence are essential for this position.

Position Details

• Fully remote
• Salary position
• Paid weekly
• Consistent work schedule
• Long-term opportunity with a growing company

How to Apply

Please include the following with your application:

1. A brief description of your previous customer service and administrative experience
2. The types of customer calls you have handled
3. Your experience with data entry, spreadsheets, reporting, or CRM systems
4. Any experience you have helping manage social media accounts
5. Your internet speed and computer/headset setup
6. Video Introduction

Please follow the directions below to submit your video introduction.

Send us a short video so we can get a feel for your personality, communication skills, and spoken English.

Please use the following script/template as a guide:

Hi, my name is [Your First Name], and I’m currently based in [Your City & Country].

I’m excited about the Customer Service & Administrative Virtual Assistant role because [share 1–2 reasons — this could be about the opportunity for growth, working with customers, being part of a growing company, or the type of work you enjoy].

I believe I’m a great fit for this position because [briefly highlight your experience with customer service, phone calls, administrative work, communication, data entry, or remote work].

One of my strengths that would help me succeed in this role is [briefly share a strength and why it would help you in this position].

Thank you for considering my application. I look forward to the opportunity to join your team and contribute to the company!

-Tips for Recording Your Video-

• Look directly into the camera and speak clearly
• Find a quiet space with good lighting
• Make sure we can hear your audio clearly
• Keep it natural — we want to get a feel for your personality, not hear a rehearsed sales pitch
• Be yourself and let your personality come through
• Smile! :)

When you're finished, upload your video to Google Drive, Dropbox, or YouTube as an unlisted video and include the link with your application.

**Please make sure we have permission to view the video before submitting your application.

Applications that do not include the requested video may not be considered.

We are looking for someone who wants to become a reliable, long-term member of our team. If you communicate extremely well in English, enjoy helping customers, are organized and detail-oriented, and are comfortable balancing phone support with administrative work, we would love to hear from you.