Customer Service Representative — Fashion Dropshipping, Email Only (Part-Time, Daily, Long-Term)

About us
We run a fashion dropshipping store selling internationally. We are looking for one person to handle all of our customer email s, long term.

Please read this first
This starts as a part-time role of 1 to 3 hours per day, every day including weekends. The hours will grow as the store grows.

What you will do

Handle all incoming customer email s in Re:amaze, within 12 hours
Work through our SOP: find out why the customer is writing, collect the information we need (full name, email address, order number, tracking code, reason for the email , reason for return, photos of the product), and answer personally
Recognise when a case needs to be escalated. Anything involving refunds, returns, or a customer threatening a dispute goes to us — you flag it, we d ----------
Contact our supplier about cancellations, order changes and similar operational issues
Keep our Customer Service Sheet up to date. All email s, complaints, refunds and logistical issues are logged there
Send us a daily update

The templates are a starting point, not a script. Every email is its own case — a customer who is angry, a customer with a simple question and a customer whose order is delayed all need a different answer. If you copy and paste templates, this role is not for you. We need someone who reads what the customer actually wrote and answers that.

Responsibilities will grow over time. As you learn how we work, you will get more room to resolve cases yourself instead of escalating them.

Requirements

Direct fashion dropshipping experience. This is a hard requirement — without it we will not move forward
Hands-on Shopify experience. You know how orders, refunds and tracking work
Experience with a ticketing system. Re:amaze is a plus, experience with a comparable system is fine
Excellent written English. This is the entire job — every customer sees your writing
You know and use ---------- . This is where we work
Reliable internet and a working computer
Accurate with administration. If it is not in the sheet, it did not happen
Available every day, including weekends
Calm and patient. Angry customers are part of this role

What we offer

Weekly payment
Long-term work with growing hours and growing responsibility
Clear SOPs and templates to work from

How to apply
Start your application with the number of hours we expect every email to be answered within.

Then tell us, in no more than 2 sentences, who you are, and which stores you have worked for and how big they were. Include a link to a short video introduction in English.

Applications that do not follow this instruction will not be reviewed.