Client Care & Inside Sales Coordinator – $6/Hour + Benefits & Performance Incentives | Growth Path to Office Manager

Client Care & Inside Sales Coordinator – $6/Hour + Benefits & Performance Incentives | Growth Path to Office Manager

Long-Term Growth Path to Office Manager

Important: Cover Letter, Résumé, and Video Recording Required to Apply

Attention to detail is essential for this position. To be considered, you must submit every item requested in the application section at the bottom of this job post.

Please review your application carefully and test all files and links before submitting. Incomplete applications will not be eligible for the second round. Due to the number of applications, we will not contact candidates to request missing information.

Do you enjoy helping customers and being part of a team where your work matters?

Do you thrive in a fast-paced environment where you can learn, take ownership, and grow into greater responsibility?

If you enjoy talking with customers, staying organized, solving problems, and providing excellent support, keep reading.

About Boulder Pro Painters

Boulder Pro Painters is a growing residential and commercial painting company serving Boulder, Colorado. We are committed to becoming one of the most trusted and highly reviewed painting companies in our area by providing excellent craftsmanship and an exceptional customer experience.

We are building an entrepreneurial company where customers are treated with care, team members are treated with respect, and people have the opportunity to grow as the business grows.

We value integrity, responsibility, honest communication, and life balance. We believe work should contribute to a good life, not consume it. We want our team members to know what is expected of them, have the support and feedback they need to succeed, and have meaningful opportunities to develop their skills and take on greater responsibility.

Our growth depends on the culture we create together. We are looking for ambitious, dependable people who take ownership of their work, are willing to learn, communicate honestly, and care about producing great results.

In this role, you will work directly with me, the Founder and CEO of Boulder Pro Painters. You will help manage customer communication, lead qualification, scheduling, follow-up, marketing support, and the daily organization of the business.

This is an important long-term role. You will have the opportunity to learn how the business operates, develop your skills, take ownership of increasingly important responsibilities, increase your hours, and potentially grow into our Office Manager as both you and the company grow.

What You Can Expect From Us

We believe people do their best work when expectations are clear, communication is honest, and they have room to learn and take ownership.

You can expect training, clear expectations, regular feedback, and support as you learn the role. You will also be trusted with real responsibility and expected to follow through on your commitments.

You will not be expected to know everything on day one. We care about your willingness to learn, ask questions, practice, receive feedback, solve problems, and become increasingly capable over time.

As you demonstrate that capability, we want to give you greater ownership and opportunities to grow with the company.

Your Role and What You’ll Be Doing

We are committed to creating an extraordinary company that provides excellent customer service. We want our customers to feel heard, cared for, and confident about working with Boulder Pro Painters. Our goal is to create an experience that earns their trust and makes them want to work with us again and recommend us to others.

This role is a large part of creating that experience.

Here are some of the things you’ll be doing regularly:

• Answering the company phone line. In this business, it’s important that when customers call, someone answers or responds promptly.
• Making initial calls to customers who have requested an estimate.
• Asking thoughtful qualification questions to understand the customer’s goals, project, location, timeline, and expectations.
• Following up with customers who have requested an estimate and setting appointments for me to meet with them and provide estimates.
• Managing estimate appointments in my calendar.
• Confirming appointments and handling cancellations and rescheduling requests.
• Following up with leads who have not responded or scheduled an appointment.
• Following up with customers who received an estimate but have not made a decision.
• Managing our social media pages and posting daily. This includes posting on our Facebook and Instagram pages and maintaining our Google Business Profile.
• Managing some of our online marketing channels by responding promptly and professionally to potential customers.
• Responding to customer comments, messages, and inquiries received through our social media and online platforms.
• Updating our CRM and lead tracker with accurate customer information, notes, appointments, and follow-up activities.
• Keeping my calendar and daily priorities organized.
• Sending appointment confirmations, reminders, and routine customer communications.
• Supporting me with administrative responsibilities and the daily organization of the business.

As You Grow in the Role

As you learn our processes and demonstrate your ability to take ownership of your responsibilities, you will have the opportunity to take on additional responsibilities, including:

• Reconnecting with old leads who may still need painting services.
• Reconnecting with past customers about future projects.
• Requesting customer reviews and referrals.
• Reaching out to property managers, real estate agents, designers, and other potential referral partners.
• Supporting customers after their project is approved.
• Sending routine project updates and helping customers understand the next steps.
• Tracking outstanding customer decisions, colors, scheduling details, and project information.
• Helping improve our call scripts, communication processes, and internal systems.
• Preparing simple lead, estimate, appointment, and follow-up reports.
• Helping organize customer information, company files, and routine administrative records.
• Taking ownership of additional office management responsibilities as the company grows.

Our goal is not simply to give you more tasks. As your skills and understanding of the business grow, we want you to become capable of owning increasingly important parts of the company’s day-to-day operations.

Who We Are Looking For: About You

• You thrive in a fast-paced work environment.
• You enjoy being in a support role and take pride in helping customers and teammates get the clarity and support they need to move things forward.
• You enjoy talking with customers and get satisfaction from providing an excellent experience each time you interact with them.
• You are a natural communicator and are very comfortable talking on the phone.
• You speak and write excellent English and can communicate naturally and confidently with customers in the United States.
• You bring a positive, professional presence to your conversations with customers and teammates.
• You take initiative. Once you understand the goal and expectations, you look for the next responsible action rather than waiting to be told every step.
• You are proactive and look for ways to improve the customer experience, support the team, and make our systems work better.
• You are highly organized and pay close attention to details.
• You follow through on your commitments without needing repeated reminders.
• You take ownership when something needs to be completed.
• You are willing to ask questions when something is unclear rather than guessing or allowing a problem to go unnoticed.
• You can follow an established process while still having a natural conversation.
• You are comfortable asking qualification questions and discussing project expectations.
• You can manage multiple conversations, appointments, follow-ups, and responsibilities without losing track of important details.
• You can move between phone calls, scheduling, customer communication, CRM updates, and marketing support while maintaining accuracy.
• You are comfortable receiving honest feedback, practicing calls, learning from mistakes, and continuously improving.
• You want a stable, long-term position where you can develop your capabilities and grow with the company.
• You are available to transition into a full-time overnight schedule as your training and responsibilities increase.
• You have reliable high-speed internet, a dependable computer, a professional headset, and a quiet workspace.
• You have a dependable backup plan for power or internet interruptions.

Previous experience in inside sales, customer service, appointment setting, office administration, social media support, or supporting a United States-based company is preferred.

Experience with a home service company, Google Workspace, GoHighLevel, CRM systems, scheduling software, Facebook , Instagram, or Google Business Profile is helpful but not required.

We are willing to train the right person. Your attitude, communication skills, attention to detail, reliability, willingness to learn, and ability to take ownership matter more to us than checking every experience box.

Compensation and Job Details

• This is a remote, long-term position for candidates located in the Philippines.
• The position will begin with a paid 30-day introductory and training period of approximately 20 hours per week.
• Initial working hours will generally be Monday through Friday from 8:00 a.m. to 12:00 p.m. Mountain Time.
• The current corresponding schedule in the Philippines is approximately 10:00 p.m. to 2:00 a.m.
• The position is intended to increase to 30 to 40 hours per week within approximately 30 to 60 days as training is completed, performance is demonstrated, and additional responsibilities are transferred.
• Candidates must have the availability and desire