Senior Radiology Receptionist – Australian Diagnostic Imaging

Company: CareWell Diagnostix
Location: Philippines – Remote / Work From Home
Employment: Full-Time
Working Hours: Melbourne, Australia business hours

About CareWell Diagnostix

CareWell Diagnostix is a growing diagnostic imaging organisation operating multiple clinics across Melbourne, Australia.

We are looking for an experienced Senior Radiology Receptionist to join our remote team.

This is a senior position for someone who understands that radiology reception is much more than answering phones. Correct bookings, examination preparation, referral handling and accurate patient information directly affect patient care, clinical workflow and the efficiency of our imaging teams.

Key Responsibilities

You will assist with:

Answering high-volume inbound patient and referrer calls
Booking and rescheduling radiology appointments
Correctly identifying examinations from referrals
Understanding appropriate appointment durations
Providing patients with correct examination preparation instructions
Managing appointments across different clinics, rooms and modalities
Checking referral information before booking
Uploading and processing referrals and documents
Responding to patient enquiries professionally and empathetically
Communicating with GP clinics, specialists and other referrers
Managing email s, online enquiries and administrative tasks
Following up missing information where required
Understanding Medicare/private billing requirements relevant to bookings
Escalating clinical or booking questions appropriately rather than guessing
Supporting urgent appointment requests
Maintaining patient confidentiality and privacy
Following CareWell SOPs and approved booking procedures
Assisting with training and supporting junior reception team members
Identifying recurring booking errors and helping management improve processes
Radiology Knowledge

We strongly prefer candidates with previous experience working for an Australian radiology/diagnostic imaging provider.

You should ideally have experience booking examinations such as:

Ultrasound
X-ray
CT
MRI
Mammography
Bone Mineral Density
Interventional procedures

You should understand that different examinations can require different preparations, appointment durations, equipment, staff skills and clinical requirements.

When uncertain, we expect you to check the approved procedure/SOP or escalate the question — never guess.

Systems Experience

Experience with Australian radiology systems is highly regarded, particularly:

Radiology Information Systems (RIS)
PACS
Voyager
Medicare-related workflows
VoIP/3CX or similar telephone systems
Microsoft Outlook/Teams

Please clearly state which radiology systems you have previously used.

Who We Are Looking For

Ideally, you will have:

3+ years' radiology or diagnostic imaging reception experience
Previous experience with an Australian radiology provider strongly preferred
Excellent spoken and written English
Strong knowledge of radiology booking workflows
Excellent telephone manner
High attention to detail
Ability to handle a busy call environment calmly
Strong problem-solving skills
Excellent computer skills
Ability to follow SOPs consistently
Strong patient-service mindset
Ability to receive feedback positively and continuously improve
Leadership or staff-training experience would be highly regarded
The Person We Want

We are looking for someone who is:

Calm, caring, accurate, accountable, organised and proactive.

We want someone who understands the difference between simply making a booking and making the right booking.

If you are unsure, you ask.

If you notice a mistake, you take ownership and help correct it.

If you see the same problem occurring repeatedly, you bring it to management's attention and help us improve the process.

Senior-Level Expectations

As a senior member of the reception team, we may also ask you to:

Help train and mentor other receptionists
Review booking quality
Assist with difficult patient/referrer calls
Help maintain reception SOPs
Identify training gaps
Support the BPO/Reception Manager
Provide constructive feedback to team members
Help management maintain high customer-service standards
How to Apply

Please send your CV and answer the following questions:

How many years of radiology reception experience do you have?
Have you worked remotely for an Australian diagnostic imaging/radiology company?
Which modalities have you booked?
Which RIS/PACS systems have you used?
Have you used Voyager?
What experience do you have with Medicare and Australian radiology billing?
Have you trained or supervised other receptionists?
A patient calls with a referral and you're unsure which examination to book. What do you do?
A sonographer advises that an examination has repeatedly been booked for the wrong duration. How would you handle this?
Tell us about a difficult patient call you successfully managed.
What is your expected hourly/monthly rate in PHP?
Are you available to work Melbourne business hours, including changes associated with Australian daylight saving?

Important: Please begin your application with the words “CareWell Radiology” so we know you have read the complete advertisement.