Office Administrator

Purpose

• Provide high quality administration, bookkeeping and customer service support for SelectFranchising's operation in Australia.

Main Responsibilities
Accounts

• Raise invoices in Xero
• Allocate customer payments
• Follow up overdue accounts
• Prepare debtor reports
• Process supplier invoices
• General bookkeeping

CRM Administration

• Enter new customers
• Update franchise records
• Maintain customer information
• Upload documents
• Monitor workflows
• Produce reports
• Maintain data accuracy

Customer Service

• Answer incoming customer calls
• Make outbound calls
• Book appointments
• Follow up enquiries
• Email customers
• Handle customer requests professionally

General Administration

• Prepare documents
• Manage electronic filing
• Data entry
• Maintain spreadsheets
• Assist management with projects
• Other administration duties as required

Essential Skills

• Excellent spoken English
• Excellent written English
• Xero experience
• Microsoft Excel
• Microsoft Word
• Attention to detail
• Customer service skills
• Fast learner
• Reliable internet connection
• Quiet home office

KPIs

• Data accuracy above 99%
• Respond to email s within 2 hours during work hours
• Telephone answered professionally
• Daily work completed on time
• Positive customer feedback
• Minimal accounting errors