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Bookkeeping
Office Administrator
Confidential employer
Microsoft Excel
Attention to Detail
English Proficiency
Data Entry
Bookkeeping
CRM
About the Role
Purpose
- Provide high quality administration, bookkeeping and customer service support for SelectFranchising's operation in Australia.
Main Responsibilities
Accounts
- Raise invoices in Xero
- Allocate customer payments
- Follow up overdue accounts
- Prepare debtor reports
- Process supplier invoices
- General bookkeeping
CRM Administration
- Enter new customers
- Update franchise records
- Maintain customer information
- Upload documents
- Monitor workflows
- Produce reports
- Maintain data accuracy
Customer Service
- Answer incoming customer calls
- Make outbound calls
- Book appointments
- Follow up enquiries
- Email customers
- Handle customer requests professionally
General Administration
- Prepare documents
- Manage electronic filing
- Data entry
- Maintain spreadsheets
- Assist management with projects
- Other administration duties as required
Essential Skills
- Excellent spoken English
- Excellent written English
- Xero experience
- Microsoft Excel
- Microsoft Word
- Attention to detail
- Customer service skills
- Fast learner
- Reliable internet connection
- Quiet home office
KPIs
- Data accuracy above 99%
- Respond to email s within 2 hours during work hours
- Telephone answered professionally
- Daily work completed on time
- Positive customer feedback
- Minimal accounting errors
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