Virtual Assistant Customer Service

We are looking for a customer service and office assistant for a Granite company in the US.

This person will help answer phone calls, email s, text messages, and customer requests. They will also follow up with customers, collect photos and project details, help schedule appointments, and provide basic estimates after training.

The ideal person should have good communication skills, strong common sense, and some understanding of construction, remodeling, home repair, or service work.

Main responsibilities:

• Answer phone calls, email s, and messages
• Talk with customers in a professional and friendly way
• Ask the right questions about the customer’s project
• Request clear photos and measurements when needed
• Help review photos and collect job details
• Provide basic price ranges after training
• Schedule appointments
• Follow up with customers
• Keep customer information organized
• Communicate with technicians
• Help solve customer problems

Requirements:

• Good spoken and written English
• Strong customer service skills
• Good phone communication
• Organized and detail-oriented
• Basic computer skills
• Ability to learn quickly
• Common sense and problem-solving skills
• Some experience with construction, remodeling, property management, or home services is preferred

This person does not need to be a stone expert, but they should be able to learn, understand customer problems, and communicate clearly.

Hours:
5 hours a day, 5 days a week to start, but will transition to full time after a few weeks

9am to 2pm Mountain Standard Time (MST) / 11pm to 4am PH Time

To apply, please submit a vocaroo voice recording detailing your experience so that I can listen to how you sound like, and send your cv/resume as well. If I like what I hear, then we can setup an interview.