Travel Operations & Customer Support Associate

Accomy Travel is looking for a reliable, detail-oriented assistant to support our travel booking operations and customer experience. You'll help monitor bookings, proactively assist customers, coordinate with our customer service team and travel suppliers, and make sure booking issues are followed through to resolution.

--Responsibilities--
-Monitor new flight and hotel bookings and ensure they are successfully confirmed
-Proactively reach out to customers after booking to make sure everything went smoothly
-Verify reservations with airlines, hotels, suppliers, or our internal CS team when needed
-Identify and follow up on pending, failed, or problematic bookings
-Assist with concierge flight and hotel bookings
-Communicate with customers regarding booking questions, changes, and issues
-Coordinate with our CS team and suppliers to resolve booking problems
-Identify, document, and report bugs or recurring booking issues
-Assist with account setup, CRM updates, tracking, research, and other operational tasks as needed

--What We're Looking For--
-Excellent written and spoken English
-Strong customer service and communication skills
-Highly organized with excellent attention to detail
-Proactive and comfortable taking ownership of issues through resolution
-Able to work independently and know when to escalate
-Comfortable handling confidential customer and passport information
-Reliable internet connection and secure work environment
-Travel, hospitality, booking, or customer support experience is a plus

--Availability--
This is an ongoing contract engagement with workload varying based on booking and operational needs. We are looking for someone who can provide consistent availability and reliable coverage, including some overlap with US business hours. Occasional weekend availability may be requested.