CSR / Dispatchers (Plumbing and HVAC)

CSR / Dispatchers (Plumbing and HVAC)

Please attach your CV and a Loom video (1–2 minutes) introducing yourself when submitting your application.

Overview

We are looking for energetic and confident Customer Service Representatives / Dispatchers who enjoy engaging with customers, making recommendations, and driving conversions.

This role goes beyond traditional customer support—you will actively identify sales opportunities, handle objections, upsell services, and book appointments while ensuring a high-quality customer experience.

The ideal candidate is comfortable speaking with customers over the phone, understands sales psychology, and can confidently guide conversations toward solutions that benefit both the customer and the business.

Key Responsibilities
Handle inbound customer interactions via phone, email , and chat
Confidently recommend products or services based on customer needs
Upsell and cross-sell solutions to maximize customer value and revenue
Book appointments and follow up with prospects and existing customers
Maintain accurate and up-to-date customer records and transaction details
Resolve customer issues efficiently while keeping conversations solution-focused
Maintain a professional, persuasive, and friendly phone presence
Collaborate with the team to improve sales scripts, processes, and customer engagement strategies
Provide feedback on customer trends and objections to help refine offerings
Requirements
MANDATORY: Previous experience working for a home service or field service company is required. Candidates without relevant service-industry experience will not be considered.
Relevant industries include Appliance Repair, HVAC, Plumbing, Electrical, Roofing, Cleaning Services, or similar home/service businesses
Previous experience as a Dispatcher, CSR, Customer Service Representative, Call Center Agent, or similar customer-facing role within a service company
Strong verbal and written English communication skills
Comfortable speaking with customers over the phone for extended periods
Experience handling objections and closing conversations
Ability to assess customer needs and make confident, relevant recommendations
Strong data entry skills with attention to detail
Goal-oriented mindset with the ability to multitask in a fast-paced environment
Experience with CRM or dispatch/customer management systems is a plus
Multilingual skills are an advantage but not required
Why Join Us
Performance-driven role with opportunities to grow in sales and customer success
Work in a supportive, energetic, and results-focused environment
Develop strong communication, persuasion, and closing skills
Be part of a team that values initiative, accountability, and impact
Important Details
Fully remote
Independent Contractor status
Salary Budget: $700–$800 USD per month
Shift Schedule: 12-hour shifts, including potential weekend work
Three 30-minute break periods
Schedule: 3 working days ? 2 days off ? repeat

Example: Work Monday–Wednesday ? days off Thursday–Friday ? work Saturday–Monday.