Travel Sales & Client Support Specialist

KNB Travel is looking for a dependable, personable, and detail-oriented Travel Sales & Client Support Specialist to join our team.

This position combines warm-lead follow-up, travel research, and client support. We are specifically interested in candidates who have previous experience working with a travel advisor, travel agency, tour operator, or other travel-related company.

This is not a general virtual assistant position. You will communicate directly with prospective and existing KNB Travel clients, so strong communication skills, professionalism, reliability, and excellent spoken English are essential.

Schedule

• Monday – 3 hours
• Wednesday – 3 hours
• Friday – 3 hours
• 9 hours per week
• $5 USD per hour
• Scheduled hours will be worked during agreed-upon U.S. Eastern Time hours.

Warm Lead Follow-Up & Sales Support

• Call warm leads who have already expressed interest in KNB Travel trips and services
• Follow up with prospective travelers by phone, email , and text
• Build rapport and answer basic questions about our trips
• Consistently follow up with leads who have not yet booked
• Identify prospective clients who are ready to move forward
• Maintain detailed notes on conversations and next steps

You must be comfortable and confident making outbound telephone calls to U.S.-based warm leads.

Travel Research & FIT Support

• Research hotels, flights, transfers, private transportation, tours, restaurants, and experiences
• Assist with research for customized/FIT vacations
• Compare options based on the client's preferences, budget, location, quality, reviews, and overall experience
• Present research in a clear and organized format
• Assist with itinerary and proposal preparation as assigned

Client Support

• Assist with routine customer service for FIT clients
• Follow up with clients for required information and documents
• Send payment, information, and deadline reminders as assigned
• Respond to routine client questions
• Maintain accurate and organized client records
• Escalate issues that require the travel advisor's attention

Qualifications

• Previous experience with a travel advisor, travel agency, tour operator, or travel-related company is strongly preferred
• Excellent spoken and written English
• Comfortable making outbound telephone calls
• Friendly, confident, and professional telephone presence
• Strong travel research skills
• Excellent attention to detail
• Reliable and punctual
• Able to work independently and follow through on assignments
• Comfortable communicating with U.S.-based travelers

Experience with TravelJoy, KEAP, CRM systems, itinerary software, or other travel-industry platforms is a plus.

To be considered, please submit your resume along with a 2–3 minute video introduction.
In your video, please:
Introduce yourself and briefly share your professional background.
Tell us about any experience you have working with a travel advisor, travel agency, tour operator, or travel-related company.
Describe the travel-related responsibilities you handled.
Tell us about your experience communicating with customers or prospective clients by phone.
Explain why you are interested in this position with KNB Travel.
Please also complete this brief scenario in your video:
Imagine you are calling a warm lead who previously expressed interest in one of our group trips but has not yet booked. Show us how you would open the conversation and begin the follow-up.
We want to hear your natural communication style, so please do not read from a prepared script.
Please include a link to your video when submitting your resume.

We are looking for someone who wants to become a reliable, long-term member of the KNB Travel team.