Customer Service Virtual Assistant / Dispatcher

Customer Service Virtual Assistant / Dispatcher

Companies: All Clean Disaster Services & All Clean Dumpsters
Position: Customer Service Virtual Assistant / Dispatcher
Work Type: Remote

We are looking for a dependable, professional, and organized Virtual Assistant / Customer Service Representative to assist with the daily operations of two service-based businesses: All Clean Disaster Services and All Clean Dumpsters.

The ideal candidate will be comfortable answering incoming phone calls, communicating professionally with customers, scheduling appointments and services, entering customer information into our CRM, and helping keep our office operations organized.

Responsibilities

• Answer incoming customer phone calls professionally and promptly
• Determine which company the customer is calling for and handle the call appropriately
• Gather customer information, including name, phone number, email , service address, and reason for calling
• Enter new customers, leads, notes, and job information accurately into our CRM
• Schedule appointments, inspections, estimates, dumpster deliveries, pickups, and other services
• Update and maintain the company calendar and customer schedules
• Respond to customer questions using company-provided information and procedures
• Take detailed messages when management or technicians need to return a call
• Follow up with customers regarding estimates, appointments, scheduling, and services when requested
• Communicate important or urgent calls to management immediately
• Assist with basic customer service through text messages and email
• Maintain accurate notes regarding every customer interaction
• Help organize leads so opportunities do not fall through the cracks

All Clean Disaster Services Calls

The virtual assistant will handle incoming calls related to services including:

• Water damage and emergency water extraction
• Mold inspections and mold remediation
• Fire and smoke damage
• Sewage cleanup
• Crawlspace moisture and mold problems
• Asbestos-related services
• Storm and roof damage
• Reconstruction and general contracting
• Residential and commercial restoration services

Emergency water, fire, sewage, or major property-damage calls must be identified quickly and escalated to management according to company procedures.

All Clean Dumpsters Calls

The virtual assistant will also assist customers with:

• Dumpster rental inquiries
• Dumpster sizes and availability
• Pricing questions using company-approved pricing
• Delivery scheduling
• Dumpster pickup requests
• Dumpster exchanges
• Customer addresses and placement instructions
• Contractor and homeowner rental inquiries
• Questions regarding acceptable and prohibited materials

Qualifications

We are looking for someone who:

• Speaks and understands English clearly and professionally
• Has excellent customer service and telephone skills
• Is comfortable speaking with customers throughout the day
• Has experience with CRM or scheduling software
• Can learn new software quickly
• Has strong computer and data-entry skills
• Is organized and pays close attention to detail
• Can multitask between phone calls, scheduling, CRM entries, texts, and email s
• Is dependable and available during agreed-upon business hours
• Has reliable high-speed internet and a quiet working environment
• Can follow scripts and company procedures while still sounding natural
• Understands the importance of accurate documentation
• Is trustworthy when handling customer and company information

Experience with Housecall Pro or similar field-service CRM software is a plus.

What We Are Looking For

We need someone who can eventually become an important part of our daily office operations—not simply an answering service.

The right person should be able to take ownership of incoming calls, accurately enter customer information, schedule jobs, recognize urgent situations, communicate professionally with customers, and make sure every lead receives the appropriate attention.

Because you will represent both companies directly to our customers, professionalism, reliability, confidentiality, good judgment, and excellent communication are extremely important.

Hours are from 8:00 AM to 5:00PM Eastern united states