Service Coordinator

Department: Service
Reports To: Service Manager
Employment Type: Full-Time

Position Overview

We are looking for a highly organized and customer-focused Service Coordinator to support our growing copier and printer service department.

The primary responsibility of this role is to answer incoming phone calls and email s, handle new service requests, coordinate with technicians, and schedule service appointments. The ideal candidate should also have strong communication and sales skills, as the position includes identifying opportunities to upsell maintenance contracts and other services to existing customers.

Key Responsibilities:
Customer Service & Service Requests
-Answer incoming phone calls and email s from customers.
-Receive, document, and manage new copier/printer service requests.
-Provide customers with service updates and follow up on open requests.
-Maintain professional and friendly communication with customers throughout the service process.

Technician Coordination & Scheduling
-Coordinate with field technicians regarding availability, location, equipment, and service requirements.
-Schedule and dispatch technicians for service calls.
-Confirm appointments and communicate schedules with customers and technicians.
-Monitor service calls and follow up on technician ETAs and completion status.
-Assist with urgent service requests and scheduling changes.
-Maintain accurate service records and ticket updates.

Maintenance Contract & Service Upselling
-Identify opportunities to upsell copier/printer maintenance contracts to customers who are currently using service on a time-and-material basis.
-Introduce customers to available maintenance plans and service options.
-Identify opportunities for additional services such as toner, supplies, remote IT support, and computer support.
-Forward qualified sales opportunities to the appropriate team member for follow-up and closing.

Qualifications:
1–2 years of experience in customer service, service coordination, dispatching, scheduling, sales, or a similar role.
Strong verbal and written English communication skills.
Comfortable answering phone calls and responding to email s professionally.
Strong organizational and multitasking skills.
Experience coordinating technicians, field staff, or service appointments is a plus.
Comfortable with basic sales and upselling.
Self-motivated, reliable, and able to work independently.
Strong attention to detail and follow-up skills.
Experience with copier/printer, IT, technical services, or office equipment is a plus.

Why Join Us?
Stable Company: We have been in business for over a decade and continue to grow.
Growth Opportunities: Build your career with an established company with opportunities for increased responsibilities.
Long-Term Opportunity: We are looking for reliable team members who want to grow with the company.

Work Requirements:
Reliable high-speed internet connection.
Reliable power supply; backup power is strongly preferred.
Noise-canceling headset for professional call quality.
Dedicated workspace with minimal background noise.
Ability to work consistently during agreed working hours.
Comfortable using email , CRM/service management systems, and other online tools.

How to Apply
Please submit:
Updated resume
Short cover letter or Vocaroo voice recording explaining your customer service, coordination, scheduling, or sales experience
Available start date and preferred working hours
Recent internet speed test screenshot showing both download and upload speeds

Ready to Join Our Team?
Join our team and grow with a stable, established company! If you are organized, customer-focused, reliable, and enjoy helping customers while keeping a busy service operation running smoothly, we would love to hear from you.

Apply now and take the next step in your career with us!