Remote Operations & Sales Manager – U.S. Luxury Spa & Wellness Company

We are seeking an experienced *Operations & Sales Manager based in the Philippines* to help lead the day-to-day operations, sales performance, team accountability, and growth of an established U.S.-based luxury spa and wellness company.

This is not a general Virtual Assistant, Executive Assistant, receptionist, social media coordinator, or entry-level administrative position.

This is a hands-on management role for someone who has already been responsible for people, KPIs, sales performance, customer experience, operations, and business results.

Candidates We Strongly Encourage to Apply

We are particularly interested in candidates who currently work or have previously worked as a:

• BPO Sales Team Leader
• BPO Operations Team Leader
• Operations Supervisor
• Assistant Operations Manager
• Customer Service Team Leader with sales responsibilities
• Healthcare BPO Team Leader
• Aesthetic Clinic Manager
• Medical Spa or Wellness Manager
• Clinic Operations Manager
• Practice Manager
• Beauty/Wellness Branch Manager
• Sales Manager in a service-based business

Healthcare and nursing graduates are welcome to apply, including nursing graduates who are not board licensed, *provided they also have meaningful sales, leadership, BPO, clinic-management, or operations experience.*

A healthcare or beauty background alone is not sufficient for this position.

What You Will Own

1. Sales & Revenue
You will have direct responsibility for helping the company increase bookings and revenue.

Responsibilities include:

• Answer inbound sales calls and convert qualified inquiries into appointments
• Follow up with missed calls, website inquiries, warm leads and unbooked prospects
• Reactivate previous customers
• Sell spa services, packages, memberships, enhancements, gift cards and promotional offers
• Identify upselling, rebooking and membership opportunities
• Maintain accurate lead and sales pipelines
• Monitor conversion rates and follow-up activity
• Improve sales scripts, objection handling and follow-up processes
• Coach team members on sales performance
• Help hold the team accountable for revenue targets

You must be comfortable *asking for the sale and closing business directly*, not simply supervising others.

2. Operations & Team Leadership
You will help oversee a team of fewer than 20 employees and remote team members.

Responsibilities include:

• Monitor daily business operations
• Assign and follow up on team responsibilities
• Ensure projects move from assignment through completion
• Monitor deadlines, quality and employee accountability
• Coach employees and address performance concerns
• Support employee onboarding and training
• Resolve operational problems before they become larger issues
• Handle escalated client concerns professionally
• Improve workflows, SOPs and operating systems
• Identify operational gaps and recommend solutions
• Keep ownership informed of material problems, risks and opportunities

We are looking for someone who can receive a business objective and determine *what needs to happen next without waiting for constant instructions.*

3. Marketing & Business Growth Coordination

You will not be expected to personally design graphics or act as the company's social media specialist.

You will, however, help ensure that business-growth initiatives are executed properly.

Responsibilities include:

• Coordinate promotions and campaigns
• Work with marketing, website, advertising and creative team members
• Ensure campaigns launch on schedule
• Follow up on incomplete campaign deliverables
• Track campaign performance
• Coordinate client-reactivation and retention initiatives
• Identify opportunities to improve bookings and revenue
• Recommend new offers, systems or growth opportunities based on business results

4. Reporting, Systems & Accountability
You will be expected to manage by numbers rather than assumptions.

Responsibilities include:

• Maintain sales and lead trackers
• Monitor team KPIs
• Review appointment and revenue performance
• Maintain project-management systems
• Improve SOPs and internal documentation
• Track outstanding tasks and deadlines
• Prepare concise daily and weekly management reports
• Identify trends, problems and opportunities
• Present recommended next actions—not simply report that a problem exists

Minimum Qualifications
Applicants should meet *most or all* of the following requirements:

• Minimum *3 years of relevant professional experience*
• Minimum *2 years in a Team Leader, Supervisor, Assistant Manager, Manager or equivalent leadership position*
• Experience directly supervising *at least 5 employees*
• Proven responsibility for team KPIs, quotas, service levels, revenue goals or performance targets
• Direct phone-based sales, appointment setting, lead conversion, upselling, retention or similar revenue-generating experience
• Demonstrated ability to coach and manage employee performance
• Experience handling escalated client/customer concerns
• Experience using CRM, scheduling, lead-management or customer-management software
• Strong Google Sheets or Excel skills
• Experience preparing management or performance reports
• Excellent spoken and written English
• Strong professional communication with U.S.-based customers
• Strong organizational and project-management skills
• Ability to work independently and make sound recommendations
• Comfortable being measured based on results

Preferred Experience
Experience in one or more of the following is highly desirable:

• BPO sales
• U.S. customer service
• Healthcare BPO
• Aesthetic or dermatology clinics
• Medical spas
• Luxury beauty or wellness
• Hospitality
• Membership or subscription sales
• High-ticket service sales
• Appointment-based businesses
• Client retention/reactivation

Schedule
*Wednesday–Sunday*
Approximately *10:00 AM–7:00 PM U.S. Eastern Time*

Compensation
Competitive hourly or monthly base compensation based on experience, plus:

• Sales commissions
• Performance incentives
• Long-term advancement opportunities

Compensation will reflect demonstrated experience in sales, team leadership, operations and measurable business performance.

Please submit:

1. Updated résumé
2. Current or most recent job title
3. Number of employees you directly managed
4. A summary of your sales experience
5. A summary of your operations and management experience
6. The KPIs, sales quotas or performance targets you were personally responsible for
7. CRM, scheduling and management systems you have used
8. Desired compensation
9. Email and WhatsApp contact information
10. A 1–2 minute voice or video introduction