SHORT-TERM RENTAL / AIRBNB OPERATIONS

🌙 EVENING / LATE-SHIFT VIRTUAL ASSISTANT — SHORT-TERM RENTAL / AIRBNB OPERATIONS

Hours: 2pm – 10pm UK time, Monday to Friday — with weekend cover on a rotation
Start: ASAP

NEED HOSTAWAY EXPERIENCE

Applications without the video and CV won't be reviewed.

👉 ----------

We're a UK short-term rental management company running a portfolio of apartments and houses across Bristol, Cardiff and London. We're growing fast, and we need an experienced operator to hold the desk through the afternoon and evening. Guests don't stop messaging at 9pm, and lockboxes don't stop failing after office hours.

This is not an entry-level role. You'll be running the desk largely on your own, making judgement calls without someone sitting next to you to check with. If you haven't done this before, this isn't the one for you.

WHAT YOU'LL BE DOING

Guest communication — the bulk of the job

Answering guest messages across Airbnb, ---------- , WhatsApp, direct enquiries and the PMS inbox — fast, warm, and in our brand voice
Handling enquiries and converting them into bookings: availability, pricing questions, minimum stays, long-stay requests
Running the check-in flow — arrival details, door codes, directions, parking info — and troubleshooting the guest standing outside at 9pm who can't get in
Handling in-stay complaints and issues: no hot water, noisy neighbours, a broken appliance, a missing amenity. De-escalating, resolving what you can, escalating what you can't
Check-out reminders, late check-out requests, extension requests
Reviews — responding to them, and spotting the problem that's about to become a bad one before it lands

Bookings and calendar

Processing new bookings, alterations, extensions and cancellations
Keeping calendars accurate across every channel; catching and fixing sync issues before they double-book us
Monitoring payment status, chasing outstanding balances, flagging failed payments
Security deposits — checking they've been collected and flagging what hasn't

Operations and coordination

Logging every open issue on our task board with enough detail that the next person can act on it without re-investigating
Coordinating with cleaners, handymen and contractors — raising jobs, chasing ETAs, confirming completion
Ordering replacements and consumables when something breaks or runs out, and tracking delivery through to the guest
Monitoring property health — catching the small thing tonight that becomes the 1-star review on Friday

Handover and reporting

Clocking in with a full sweep of every channel, then posting a shift report
Posting a clean end-of-shift handover: open guest issues, money, maintenance, landlord items, and anything needing a decision from the founders
Owning your items through to closed. No "I'll leave it for the day team"

Admin

Landlord and owner queries, basic invoicing support, expense logging
Keeping listing information and property data accurate
Contributing to our SOPs — when you solve something new, you write it down so nobody has to solve it twice

WHAT YOU NEED

✅ Minimum 3 years' experience in short-term rental / Airbnb management or property operations. Please don't apply without it — applications under 3 years will not be reviewed
✅ Hands-on with a PMS — Hostaway, Guesty, Hospitable, Lodgify or similar
✅ Confident inside the Airbnb, ---------- and VRBO extranets
✅ Excellent written English — you are the voice of the company to every guest
✅ Genuinely comfortable working these hours, largely alone, with minimal supervision
✅ Happy to take your turn on the weekend rotation
✅ Sound judgement under pressure. You'll hit situations no SOP covers. We want someone who thinks, d ---------- and documents, not someone who waits eight hours for a reply
✅ Reliable power, internet and a proper working setup
✅ Organised to the point of being annoying about it

Nice to have: Slack, ---------- , PriceLabs, Stripe, KrispCall or a similar VOIP, and experience with UK properties

WHAT WE OFFER

A long-term, stable position with a growing company — we're not hiring for a season
Full SOPs, proper training, and an internal AI ops assistant you can ask anything, at any hour
A team that actually answers you, and founders who back your decisions
Real progression as we scale

📹 HOW TO APPLY — READ THIS PART

Everything goes through one application form. Nothing else gets looked at — please don't send DMs or comment your CV.

You'll need:

Your CV
A 1-minute video introduction — who you are, your short-term rental experience, and why these hours work for you

Applications without the video will not be reviewed. No exceptions. It takes 60 seconds and it tells us more than a CV ever will.

Apply here: ----------

Everyone who follows the instructions gets a reply. 🌙

give me one for linkedin

LinkedIn version — tighter, less shouty, hook in the first two lines so it survives the "see more" cut.

We're hiring an experienced Short-Term Rental Operations VA for our evening shift.

If you've run guest operations for a UK portfolio and you're good at the 9pm problems, read on.

The role
AltoLuxo manages a portfolio of short-term rental apartments and houses across Bristol, Cardiff and London. We're scaling, and we need someone experienced to own the desk from 2pm to 10pm UK — the window where enquiries land, check-ins go wrong, and the day team has clocked off.

Hours: 2pm – 10pm UK time, Monday to Friday, with weekend cover on a rotation
Start: ASAP

What you'd own

Guest communication — Airbnb, ---------- , WhatsApp, direct enquiries and the PMS inbox. Enquiries through to bookings. Check-in flows, door codes, arrival troubleshooting. In-stay complaints: de-escalate, resolve what you can, escalate what you can't. Reviews, including catching the bad one before it's written.

Bookings and calendar — new bookings, alterations, extensions and cancellations. Calendar accuracy across channels and catching sync issues before they double-book us. Payment status, outstanding balances, security deposits.

Operations — logging every open issue on the task board with enough detail that the next person can act without re-investigating. Coordinating cleaners, handymen and contractors. Ordering replacements and tracking them through to the guest.

Handover — a full channel sweep at clock-in, a clean handover at clock-out, and your items owned through to closed.

What we need

Three years minimum in short-term rental or property operations. This isn't a nice-to-have — applications below that won't be reviewed.

You'll also need hands-on experience with a PMS (Hostaway, Guesty, Hospitable, Lodgify or similar), confidence inside the Airbnb and ---------- extranets, excellent written English, and the judgement to d ---------- and document rather than wait eight hours for a reply. You'll be running the shift largely on your own.

Useful extras: Slack, ---------- , PriceLabs, Stripe, VOIP tools, and experience with UK properties.

What we offer

A long-term position with a company that's growing, not a seasonal contract. Full SOPs, proper training, and an internal AI ops assistant you can ask anything at any hour. Founders who back your decisions, and real progression as we scale.

How to apply

One form, two things: your CV and a one-minute video introduction covering who you are, your STR experience, and why these hours work for you.

Applications without the video won't be reviewed. It takes sixty seconds and it tells us more than a CV does.

👉 ----------

Everyone who follows the instructions gets a reply. Reposts appreciated — someone in your network is right for this.