Consumer Sales Admin Assistant

E commerce, Social Media, CRM and Pet Brand Support

We are looking for an experienced, proactive, and detail oriented Consumer Sales Admin Assistant to support a growing U.S. pet products company.

This is not a basic data entry role.

We need someone who understands e commerce, customer communication, social media, CRM systems, sales administration, and AI assisted work. You should be comfortable managing recurring responsibilities independently, identifying problems, and recommending practical solutions instead of waiting for step by step instructions.

You will help support our Consumer Channel across Shopify, Amazon, Walmart, eBay, TikTok Shop, social media, email marketing, CRM, and other online platforms.

A genuine interest in pets is a big advantage. You should understand how pet owners communicate and be able to help us create a friendly, natural, and engaging customer experience.

What You Will Do

E Commerce Administration

You will help us:

• Manage and monitor Shopify, Amazon, Walmart, eBay, TikTok Shop, and other online sales platforms

• Review product listings for accurate titles, descriptions, images, pricing, variants, links, and promotional information

• Identify suppressed listings, missing information, incorrect images, broken links, pricing problems, and other customer facing issues

• Assist with product uploads, collections, promotions, discount codes, and marketplace updates

• Document issues clearly, coordinate with the right person, follow up, and confirm that corrections were completed

• Monitor the general health of our website and marketplace listings

Email , CRM, and Automation Support

You will assist with email campaigns, customer follow ups, newsletters, promotions, and automated customer journeys.

Examples include:

• Welcome email s

• Product browse email s

• Abandoned cart email s

• Abandoned checkout email s

• 30 day customer follow ups

• 60 day reorder or replenishment email s

• 90 day catch up and win back campaigns

You may also:

• Work inside GoHighLevel or similar CRM and automation platforms

• Organize contacts, tags, segments, workflows, and campaigns

• Check forms, links, triggers, workflows, and automations to make sure they are working correctly

• Assist with campaign reporting and customer engagement tracking

Social Media and Content Support

You will help:

• Schedule and publish content on Facebook , Instagram, TikTok, and other relevant platforms

• Maintain our social media and content calendar

• Suggest specific post ideas, video concepts, hooks, campaigns, and engagement opportunities

• Write and improve captions that sound natural and appeal to pet owners

• Monitor comments, messages, reviews, and customer feedback

• Coordinate with graphic designers and video editors

• Repurpose existing content for different platforms

We are not looking for someone who simply waits for us to provide every caption or content idea. We want someone who can look at the brand, understand what we are trying to accomplish, and contribute ideas.

Sales and Administrative Support

You may also assist with:

• Customer acquisition and retention activities

• Repeat purchase campaigns

• Review requests

• Customer win back activities

• Organizing sales, marketplace, campaign, and customer information

• Maintaining spreadsheets, trackers, reports, dashboards, and task records

• Coordinating follow ups with team members, agencies, vendors, and external partners

• Using AI tools for research, brainstorming, content development, reporting, and administrative work

• Other Consumer Channel responsibilities as needed

You May Be a Good Fit If You

• Have experience with Shopify and U.S. e commerce

• Have worked with Amazon, Walmart, eBay, TikTok Shop, or similar marketplaces

• Have experience in e commerce administration, sales support, customer service, social media, or digital marketing

• Understand GoHighLevel or another CRM and marketing automation platform

• Know how to use AI tools effectively and can write useful prompts

• Are comfortable communicating with U.S. customers in written English

• Are interested in pets and understand how pet owners think and communicate

• Can contribute practical ideas instead of waiting for instructions

• Are dependable, organized, proactive, and detail oriented

• Can work independently with minimal coaching

• Notice errors and inconsistencies other people might overlook

• Follow a problem through until it is resolved instead of only reporting it

• Are comfortable learning new software and taking ownership of recurring responsibilities

Preferred Experience

Experience in any of the following is a strong advantage:

• Email marketing

• E commerce promotions

• Customer retention campaigns

• Product listing optimization

• Marketplace administration

• Customer service

• Sales administration

• Lead and customer follow up

• Social media community management

• Canva, CapCut, Adobe, or similar creative tools

• Reporting and dashboard maintenance

• Pet products or pet related brands

What We Are Looking For

We do not want someone who needs to be told every small step.

A strong person for this role should be able to:

1. Understand the goal

2. Review the information available

3. Complete the task accurately

4. Ask useful questions when needed

5. Identify possible problems

6. Recommend a practical solution

7. Follow up until the task is actually complete

You should be comfortable wearing several hats while keeping your work organized and documented.

How Your Performance Will Be Measured

Your performance will primarily be evaluated based on recurring responsibilities such as:

• E commerce listings reviewed and maintained

• Customer facing issues identified and resolved

• Social media content scheduled and published correctly

• Email campaigns and customer journeys checked and maintained

• CRM records and workflows kept organized

• Campaign and administrative tasks completed on time

• Reports and trackers kept current

• Problems followed through until completion

• Useful ideas and improvements contributed proactively

Sales, customer engagement, traffic, sign ups, repeat purchases, and marketplace performance will also be reviewed as supporting indicators.

Important Application Instructions

We receive many applications, so please read the instructions carefully.

In the first sentence of your cover letter, include the word "MEOW".

This is simply to help us identify applicants who took the time to read the full job description.

In your application, briefly tell us:

• Your experience with Shopify and e commerce

• Which marketplaces you have personally worked with

• Your experience with CRM or automation platforms such as GoHighLevel

• Your experience with social media and email marketing

• Which AI tools you regularly use and how you use them for work

• Why you think you would be a good fit for a pet products company

Please also include examples of work you are proud of, especially anything related to e commerce, social media, email marketing, CRM, product listings, reporting, or customer communication.

How to Apply

Please send the following to ----------

• Your cover letter

• Your updated resume or CV

• Your portfolio or samples of previous work

Use the subject line:

Consumer Sales Admin Assistant Application | Your Full Name

Applications that do not follow the instructions above may not be considered.