Medical Records QA + Patient Coordinator - US practice, long-term, $1,500/mo

We are a small physician-owned pain management practice in New York. Most of our patients were injured in car a ---------- , so their medical records go to insurance companies and to lawyers. If a document is missing from a patient's chart, the practice does not get paid for that visit - and there is a 45-day deadline.

Right now, things fall through. Notes get written and never filed. A patient's date of a ---------- is recorded one way in one place and another way somewhere else. Two different patients turn out to share a name and a birthday. Nobody notices until it is late.

Your job is to be the person who notices.

WHAT YOU WILL ACTUALLY DO

• Work through a daily list of chart errors and missing documents, and clear it
• Open patient charts in our EMR and verify what is actually in them - not what a report says is in them
• Chase what is missing: call the physical therapy office, call the patient, call the lawyer's paralegal
• Keep a written record of what you checked and what you found
• Escalate the small number of things only the doctor can d ---------- , and never guess on those

YOU MUST HAVE

• Spoken English clear enough that a New York paralegal understands you the first time, on a cell phone
• Written English good enough to send a professional email with nobody editing it
• Real comfort with computers - spreadsheets, web applications, PDFs, keyboard shortcuts. You should be the person your family calls
• Genuine attention to detail. This job is largely noticing that two things which should match, don't
• The confidence to phone a stranger and ask them for something
• The judgment to tell the difference between a mistake you can fix and a mistake you must escalate
• Reliable power and internet, and a quiet place to take calls

NICE TO HAVE
US medical records, medical billing, no-fault or workers' compensation experience, Tebra or Kareo. We will teach you the medical side. We cannot teach diligence.

HOURS AND PAY
40 hours a week, of which at least 5 must fall between 9:00 AM and 5:00 PM New York time, because of the phone calls.
$1,500 per month, paid twice monthly, plus 13th month pay in December. Reviewed at six months.
This is long-term.

ABOUT THE DATA
This role handles US patient health information. You will be trained on HIPAA, you will sign a confidentiality agreement, and you will be given your own named logins. You will never be asked to share an account.

HOW TO APPLY - read this part carefully, it is the first test.

Start your application with these two lines, exactly, each on its own line:

CHART-2026
MANSHEET

Then answer these three, numbered, in this order:

1. Record yourself and send a link I can open without an account (Google Drive, Loom, anything). Read this out loud:

"Hi, this is [your name] calling from Northside Pain Medicine on behalf of Dr. Alvarez. I am following up on a patient we saw on August nineteenth. I need the claim number and the adjuster's name for the no-fault carrier. Is that something you can pull up now, or should I email the request?"

Then, on the same recording, speak for about thirty seconds in your own words: tell me about a time you found a mistake that nobody had asked you to look for.

2. A patient's visit form says her a ---------- was on 05/19/2026. Her chart says 12/07/2025. Both are in front of you. What do you do? Answer in no more than four sentences.

3. If our workday starts at 9:00 AM in New York, what time is that where you are, today? Would your answer be the same in January? Explain in one sentence.

Applications that do not follow this format are not read. That is not a trick - it is the job.