Healthcare Sampling Coordinator

We are looking for a reliable, confident, and highly organized Healthcare Sampling Coordinator to support our growing healthcare outreach and professional sampling program.

This role is ideal for experienced customer service, healthcare support, account management, or outreach professionals who are comfortable speaking with clinics, healthcare providers, pharmacists, and practice managers.

You will be responsible for following up with healthcare partners who have received product samples, gathering feedback, coordinating replenishment requests, maintaining accurate records, and helping us build long-term professional relationships.

As the program grows, you will also assist with outreach to new clinics and pharmacies.

Responsibilities
-Follow up with clinics and pharmacies after product samples have been delivered
-Confirm receipt of samples and identify any delivery concerns
-Conduct phone and video calls with healthcare providers, practice managers, and pharmacists
-Gather feedback about product performance, patient experience, packaging, and ease of recommendation
-Schedule follow-up or feedback calls when necessary
-Collect testimonials, feedback, and case examples from healthcare professionals
-Determine when clinics or pharmacies may need additional product samples
-Coordinate sample replenishment and reorders
-Confirm mailing addresses and contact information for sample shipments
-Track outreach, conversations, feedback, and next steps accurately in Notion
-Maintain detailed notes for every healthcare partner interaction
-Conduct outbound phone and email outreach to prospective clinics and pharmacies
-Follow established outreach scripts and workflows while keeping conversations natural and professional
-Coordinate with the operations and marketing teams when necessary
-Maintain professional relationships with healthcare partners and ensure proper follow-ups

Requirements
-At least 5 years of relevant professional experience
-Experience in healthcare support, customer service, account management, sales, business development, outreach, or relationship management
-Previous experience communicating with clinics, healthcare providers, pharmacies, or medical professionals is highly preferred
-Strong English communication skills, both written and spoken
-Confident and professional phone presence
-Comfortable conducting outbound calls and follow-ups
-Strong listening, relationship-building, and communication skills
-Excellent organization and attention to detail
-Ability to manage multiple contacts and follow-ups efficiently
-Comfortable documenting conversations and maintaining detailed records
-Tech-savvy and able to learn new systems quickly
-Reliable internet connection
-Quiet and professional work-from-home setup

Nice to Have (Not Required)
-Experience working with healthcare or medical accounts
-Experience with Notion and Slack
-Experience with CRM or customer tracking systems
-Experience in account management, customer success, or healthcare outreach
-Experience conducting discovery or feedback calls
-Experience handling US-based clients or healthcare providers

Schedule
-Part-time contractor position
-Initial workload of approximately 25 hours, including training
-Additional ongoing hours may be available after the initial phase
-Must be available during appropriate U.S. business hours when contacting clinics and healthcare providers

Compensation
-Competitive hourly rate based on experience
-Opportunity for additional hours as the program grows
-Long-term growth opportunities based on performance

Why Join Us?
-Permanent work-from-home setup
-Work with a growing healthcare-focused program
-Clear systems, processes, and training provided
-Opportunity to build long-term relationships with healthcare professionals
-Potential for expanded responsibilities and ongoing hours
-Stable opportunity for experienced professionals looking for long-term remote work

How to Apply
To apply, please send:
-Your updated resume
-A 1-minute voice recording introducing yourself and briefly explaining your relevant experience
-A short summary of your experience working with healthcare providers, customer service, account management, or outbound outreach
-Your internet speed test result

Please make sure your application highlights your 5+ years of relevant experience.