Operations Coordinator / Management Trainee

Remote – Philippines | Long-Term Position With Management Opportunity
POSITION OVERVIEW

We are looking for a smart, highly motivated, self-directed individual to join our company as an Operations Coordinator / Management Trainee.

This is NOT simply a traditional Virtual Assistant position.

The person we hire will initially learn and perform our day-to-day administrative and operational processes, but our goal is to develop the right candidate into a Lower Management / Team Leadership position within approximately 3–4 months.

We are specifically looking for someone who WANTS to become a manager and is comfortable eventually taking responsibility for processes, employees, client needs, and daily operations.

You should be the type of person who can learn a process, understand what needs to be accomplished, and eventually handle responsibilities without needing constant direction or supervision.

WHAT YOU WILL BE DOING
Administrative & Operations
Data entry and data processing
Maintaining and updating company records
Reviewing information for accuracy
CRM administration
General administrative support
Monitoring assigned tasks and ensuring they are completed correctly
Direct Mail Campaigns
Setting up client direct-mail campaigns
Preparing and processing campaign data
Reviewing mailing lists and campaign information
Verifying campaign setups for accuracy
Monitoring campaign-related tasks
CRM & Client Support
Learning our CRM system
Assisting with client onboarding
Providing basic CRM training to clients
Helping clients navigate the system
Answering basic client questions
Following up on client needs when necessary
Call Center Support

Although this is primarily an administrative/operations position, you must be comfortable assisting with call-center responsibilities when needed.

This may include:

Answering inbound calls
Speaking professionally with customers
Taking accurate messages
Documenting customer interactions
Providing basic customer assistance
MANAGEMENT TRAINING

Our intention is to develop the successful candidate into a Lower Management / Team Leadership position.

The expected development period is approximately 3–4 months, although advancement may occur sooner for an exceptional candidate.

During this period, you will gradually be trained to:

Coordinate daily operations
Monitor work performed by other team members
Identify and resolve problems
Perform quality-control checks
Communicate with clients
Help train and support other employees
Manage workflows and priorities
Follow up on incomplete work
Take greater ownership of day-to-day operations

Advancement is based on demonstrated competency—not simply time employed.

We are looking for someone who can eventually be given an objective and trusted to determine what needs to be done to accomplish it.

COMPENSATION & ADVANCEMENT

This position uses a tiered training and compensation structure.

Initial Training — $500 USD/month

You will begin by learning our company, systems, procedures, CRM, campaigns, and administrative processes.

Level 2 — $600 USD/month

Increase based on demonstrated ability to perform core responsibilities accurately with reduced supervision.

Level 3 — $700 USD/month

Increase based on demonstrated ability to independently handle assigned administrative, CRM, campaign, and client-support responsibilities.

Level 4 — $800 USD/month

Increase based on strong proficiency, independence, problem-solving ability, reliability, and demonstrated ownership of responsibilities.

Management Advancement — Up to $900–$1,000 (+) USD/month

Candidates who successfully demonstrate the ability to coordinate operations, supervise/support other employees, solve problems independently, and assume lower-management responsibilities may advance into the management position.

You do NOT necessarily have to wait 3–4 months for each increase.

The faster you demonstrate proficiency and the ability to work independently, the faster you may advance through the compensation levels.

WORK SCHEDULE

This is a U.S.-hours position.

Monday – Friday
10:00 AM – 5:00 PM U.S. Central Time

This means you will be working an overnight schedule in the Philippines.

You MUST be able to consistently work the required schedule.

Dependability and punctuality are extremely important for this position.

Occasionally, approximately 2 hours of Saturday work may be required depending on business needs.

REQUIRED QUALIFICATIONS
Excellent spoken and written English
Strong computer skills
Basic Microsoft Excel skills
Basic Microsoft Word skills
Comfortable learning new software
Strong attention to detail
Excellent organizational skills
Professional telephone communication
Ability to follow procedures accurately
Reliable high-speed internet
Quiet professional work environment
Ability to consistently work U.S. Central Time hours
Spanish

Spanish-speaking ability is highly preferred and will receive priority consideration.

Applicants who speak Spanish should clearly indicate their level of Spanish proficiency when applying.

MOST IMPORTANT: WHO WE ARE LOOKING FOR

Technical skills can be taught.

We are much more interested in finding the right type of person.

We want someone who:

Is intelligent and learns quickly
Is a self-starter
Does not require constant supervision
Takes ownership of responsibilities
Notices problems and takes action
Is comfortable making reasonable decisions
Asks good questions
Is organized and detail-oriented
Is dependable and punctual
Communicates confidently and professionally
Can handle multiple responsibilities
Wants greater responsibility
Has genuine leadership potential
WANTS to become a manager

If you prefer receiving instructions for every task and waiting for someone to tell you what to do next, this probably will not be the right position for you.

If you are the type of person who learns quickly, takes initiative, solves problems, and wants the opportunity to eventually help run day-to-day operations, we would like to hear from you.