Operations Coordinator

Company: Staff Connect Australia – on behalf of our client
Location: Remote – Philippines-based
Schedule: Monday to Friday, 9:00 AM – 5:00 PM AEDT
Employment Type: Full-time

ABOUT THE ROLE

We are hiring an Operations Coordinator – Social Media, Operations & Growth to support a fast-growing Australian online marketplace operating in the luxury transport and events space.

The business connects customers with premium experience providers for weddings, events, tourism experiences, transfers, photoshoots, formals and brand activations.

This is a hands-on and varied role combining social media, customer communication, content coordination, booking support, marketing operations and business growth.

You will work closely with the Founder and wider team to keep day-to-day activities organised, ensure leads and customers are followed up, maintain an active digital presence and support ongoing growth initiatives.

KEY RESPONSIBILITIES

SOCIAL MEDIA & CONTENT

• Manage content across Instagram, Facebook , TikTok, YouTube, LinkedIn and Pinterest
• Schedule and publish posts, Stories, videos and other content
• Engage with followers, relevant accounts and online communities
• Maintain and update the content calendar
• Write social media captions and coordinate graphics
• Assist with short-form video content and basic editing
• Repurpose existing content across different platforms
• Collect and organise user-generated content
• Use Canva templates to maintain brand consistency
• Share promotional content in relevant Facebook Groups

CUSTOMER ENQUIRIES & BOOKING SUPPORT

• Answer inbound customer booking calls through RingCentral
• Respond to customer enquiries via phone, email and other channels
• Assist customers with booking questions and provide relevant information
• Follow up leads, approved bookings and unpaid bookings
• Support customer communication before and after bookings
• Follow up completed bookings for reviews, feedback and content
• Identify and escalate customer or operational concerns when required

EMAIL & LEAD FOLLOW-UP

• Monitor relevant business email accounts
• Respond to or escalate enquiries appropriately
• Follow up prospective customers and marketing leads
• Send booking-related and marketing follow-up email s
• Maintain organised email lists and filters
• Ensure opportunities are followed up consistently

WEBSITE, BLOG & SEO

• Research and prepare blog content
• Write and edit blog posts
• Publish approved content through WordPress
• Apply basic SEO principles
• Turn customer questions, bookings and experiences into useful website content

MARKETING & REPORTING

• Monitor social media and website performance
• Review Google Analytics (GA4)
• Track engagement, leads and booking-related activity
• Monitor advertising budgets where applicable
• Prepare simple marketing reports and updates
• Identify opportunities to improve marketing performance

PARTNERSHIPS & GROWTH

• Research potential partners in weddings, tourism, luxury, events and related industries
• Build and maintain organised partner databases
• Assist with outreach and follow-ups
• Support referral and partnership initiatives
• Track partnership-generated leads and opportunities
• Assist with B2B growth activities

ADMINISTRATION & SYSTEMS

• Maintain task trackers, databases and marketing records
• Document recurring workflows and create or update SOPs
• Keep recurring tasks organised and ensure deadlines are met
• Identify opportunities to automate repetitive tasks
• Help improve processes as the business grows
• Help reduce the need for Founder involvement in routine day-to-day activities

WHAT WE'RE LOOKING FOR

• 3+ years of experience in marketing, social media, operations or a similar role
• Excellent written and spoken English
• Strong social media management experience
• Confident speaking with customers over the phone
• Comfortable handling inbound booking calls
• Experience using Canva
• Experience scheduling and publishing social media content
• Good content writing and copywriting skills
• Excellent attention to detail
• Strong organisational and time-management skills
• Comfortable managing multiple recurring responsibilities
• Able to work independently without constant supervision
• Proactive and confident following up customers, leads and partners
• Comfortable learning new tools and systems

Experience working with Australian businesses or clients will be highly regarded.

NICE TO HAVE

Experience with any of the following would be an advantage:

• WordPress
• SEO and blog writing
• Google Analytics (GA4)
• HubSpot or other CRM platforms
• Partnership marketing
• Marketplace or platform businesses
• Wedding, events, tourism, automotive or luxury brands
• SOP and process documentation
• Basic graphic design
• Basic video editing
• TikTok, YouTube, Pinterest and LinkedIn marketing

WHO WILL DO WELL IN THIS ROLE?

We are looking for someone who is:

• Proactive and takes ownership
• Highly organised and reliable
• Confident communicating with customers
• Comfortable following up leads and opportunities
• Detail-oriented
• Commercially minded as well as creative
• Able to identify what needs to happen next
• Comfortable working independently
• Willing to learn, improve and take feedback

This role is ideal for someone who understands that marketing is more than posting on social media. It also involves customer communication, consistent follow-up, organisation, reporting and making sure things actually get done.

If you enjoy variety, taking ownership and being part of a growing business, we'd love to hear from you.