Bilingual English/Spanish Client Services & Medi-Cal Coordinator

COMPENSATION

$1,000 USD per month during the first 90 days
$1,100 USD per month after a successful 90-day review

SCHEDULE

Monday–Friday, 8:00 a.m.–5:00 p.m. U.S. Pacific Time
Approximately 11:00 p.m.–8:00 a.m. or 12:00 a.m.–9:00 a.m. Philippine Time, depending on U.S. daylight saving time.

This is a full-time graveyard-shift position. You must be available for live calls throughout the scheduled shift.

ABOUT THE COMPANY

Zeal Senior Living operates senior living communities and care coordination services in Southern California.

We are hiring a dependable bilingual coordinator to answer and route calls, track messages, and take ownership of Medi-Cal renewal follow-up for our residents.

This is not a passive receptionist position. The right person follows through until each call, message, or eligibility matter is resolved.

CORE RESPONSIBILITIES

• Answer incoming calls professionally in English and Spanish.
• Identify the caller, reason for the call, urgency, and correct team member.
• Resolve routine questions or route the call appropriately.
• Record complete messages and follow up until the responsible person responds.
• Monitor voi cemail , text messages, email , and assigned communication channels.
• Maintain Zeal’s master Medi-Cal eligibility and renewal tracker.
• Track renewal dates, notices, missing documents, deadlines, submissions, case numbers, and approval status.
• Contact county Medi-Cal offices, health plans, residents, families, authorized representatives, and outside service providers.
• Collect required documents and coordinate signatures.
• Prepare and organize renewal or application materials for review and submission.
• Confirm that documents were received and continue following up until eligibility is verified as active.
• Escalate expired coverage, approaching deadlines, missing documents, and unresponsive parties.
• Provide a concise weekly report showing completed cases, open cases, deadlines, and obstacles.
• Assist with related scheduling, data entry, and administrative coordination as needed.

SUCCESS IN THIS ROLE MEANS

• Calls and messages do not get lost.
• Staff members are reminded until callbacks are completed.
• Every resident has a documented Medi-Cal status and renewal date.
• Renewals begin early and are tracked through final approval.
• Problems are escalated before coverage expires.
• Management receives accurate information without having to chase you.

REQUIRED QUALIFICATIONS

• Professional spoken and written English and Spanish.
• Clear, confident, and courteous telephone communication in both languages.
• At least two years of experience in customer service, call-center work, healthcare administration, insurance, benefits coordination, or case coordination.
• Strong organization, documentation, and spreadsheet skills.
• Persistent follow-up and a strong sense of ownership.
• Ability to manage multiple deadlines without losing track of details.
• Comfortable making repeated follow-up calls when necessary.
• High discretion when handling personal, financial, and healthcare information.
• Comfortable using Microsoft 365, Outlook, Teams, Excel, cloud-based trackers, and internet phone systems.
• Quiet and private workspace, professional headset, dependable computer, stable internet, and backup internet or power.
• No other employment or commitments during scheduled working hours.

PREFERRED, BUT NOT REQUIRED

• Experience with U.S. healthcare, Medicaid, Medi-Cal, insurance eligibility, medical offices, senior care, or benefits administration.
• Experience communicating with government agencies, health plans, patients, residents, or families.
• Experience maintaining case-management or renewal trackers.

Prior California Medi-Cal experience is helpful but not required. We will train the right person on our workflow. Strong bilingual communication, accuracy, persistence, and follow-through are more important.

HOW TO APPLY

Use this subject line:

Bilingual Benefits Coordinator – [Your Full Name]

Please submit:

1. Your resume.
2. A 60–90 second voice recording introducing yourself in English.
3. A 60–90 second voice recording introducing yourself in Spanish.
4. A brief description of your healthcare, insurance, benefits, call-center, or case-coordination experience.
5. Confirmation that you can consistently work U.S. Pacific business hours.
6. A description of your computer, internet, power backup, and private workspace.
7. Your response to this situation:

“A resident’s Medi-Cal renewal is due in 30 days. The family has not supplied the requested documents and has not returned two calls. What would you do next?”

Applications without voice recordings in both English and Spanish will not be considered.