Digital Operations & Tech VA

Thinkific • KIT/ConvertKit • Squarespace | Uscreen & Zapier a Plus
ABOUT MIND 2 BODY
Mind 2 Body is an established Pilates education and online-training business offering teacher-training programs, online courses, live classes, and a growing digital membership.
We're hiring a reliable, detail-oriented Digital Operations & Tech Virtual Assistant to manage the backend of the business. This is a permanent, part-time position - not a social-media management role.
THE ROLE
Your first six weeks will focus on auditing, organizing, correcting, and documenting our existing systems. Ongoing work centers on platform maintenance, quality control, student support, and new program launches.
CORE RESPONSIBILITIES
Thinkific
Upload, format, organize, test, and update courses, videos, quizzes, manuals, and training materials.
Manage enrollments, access, completion records, quizzes, certificates, products, bundles, payment plans, and coupons.
Troubleshoot routine login, enrollment, and course-access issues.
Check the community daily; answer routine questions and flag anything needing Lani's personal response.
Maintain accurate student/certification records; test downloads, links, and checkout pathways.
KIT / ConvertKit
Format, test, schedule, and send approved broadcasts; build and maintain sequences, forms, lead-magnet delivery, and webinar workflows.
Organize subscribers using tags, segments, custom fields, and consistent naming systems.
Build and troubleshoot basic visual automations; connect KIT forms to Squarespace pages.
Monitor email performance, list health, deliverability, and templates.
Monitor and troubleshoot the existing Thinkific-to-KIT connection (already built - maintenance only).
Squarespace
Update copy, images, buttons, links, dates, pricing, and program info on sales/landing pages using supplied copy and branding.
Format and publish blog posts with images, headings, categories, tags, and CTAs.
Add basic SEO (titles, meta descriptions, slugs, alt text, internal links).
Connect pages to Thinkific, KIT, checkout, and webinar destinations; test the full customer pathway across devices.
Complete a monthly website and broken-link check (including affiliate links) and monitor basic analytics.
HELPFUL SECONDARY SKILLS (introduced gradually as needed)
Uscreen - upload, organize, and maintain content during a future migration. Experience is a plus, not required.
Zapier - build, test, and document basic automations connecting forms, tags, and enrollments.
Basic video support - trim recordings, level audio, add approved intros/outros, compress exports, create thumbnails from templates.
ONGOING QUALITY CONTROL
Test all links, forms, videos, downloads, checkouts, and automations before marking work complete.
Identify and correct outdated, duplicated, missing, or broken content.
Contact platform support when needed and follow issues through to resolution.
Provide concise monthly platform reports; create written or video SOPs after learning the business.
Protect all customer, student, and business information.
REQUIRED QUALIFICATIONS
Strong professional experience with Thinkific, and hands-on experience with KIT/ConvertKit or Squarespace (all three strongly preferred).
Technical confidence and the ability to learn new platforms quickly.
Experience with email sequences, tags, forms, basic automations, and organized digital content management.
Excellent written English, exceptional attention to detail, strong organization and problem-solving.
Ability to follow instructions and brand standards, test your own work, communicate clearly, and meet deadlines without repeated reminders.
Weekday availability with some Pacific Time overlap for communication, training, and occasional launches.
Reliable computer/internet and the ability to maintain confidentiality.
THIS POSITION DOES NOT INCLUDE
Social-media management, daily posting, Reels, or trend-based short-form content.
Paid advertising, advanced graphic design, or advanced video production.
Writing complete sales pages, blog posts, or email campaigns from scratch.
Developing overall marketing strategy.
Personal-assistant or unrelated administrative duties.
HOW TO APPLY
Subject line: M2B DIGITAL OPERATIONS VA – [Your Full Name]
Begin your application with the exact sentence: "Details create trust." Then include:
A short intro on why you're a strong fit.
Platforms you've used professionally, how long, and what you personally handled.
One or two relevant work samples (confidential info removed).
One automation example you built or maintained, if applicable.
Finalists will complete a small paid skills test.