Shopify Fulfillment Coordinator & Customer Support Specialist

JOB OVERVIEW

We are operating a fast-growing e-commerce home decor brand and are looking for a highly organized, detail-oriented E-Commerce Order & Fulfillment Coordinator to support daily operations.

This role is focused on execution, organization, and problem-solving across customer service, supplier coordination, and backend business operations.

You will be responsible for keeping the business running smoothly behind the scenes — ensuring customers are supported, orders are handled properly, and internal systems are accurate and up to date.

This is not a casual or entry-level role.
We are looking for someone reliable, proactive, and extremely detail-focused.

If you are highly organized, communicate clearly, and can follow systems exactly, you will thrive in this position.

RESPONSIBILITIES

• Respond to customer emails in a professional, timely manner
• Handle customer orders, tracking, concerns, complaints, and disputes - mitigating profit loss
• Reduce refund/chargeback requests and maintain customer satisfaction
• Track and manage chargebacks and disputes
• Communicate with suppliers regarding orders and fulfillment
• Source products and request quotes from suppliers
• Send order invoices and assist with order processing
• Track refunds, replacements, and resolutions
• Update and maintain Profit & Loss spreadsheet daily
• Organize business data using Google Sheets
• Follow SOPs and internal workflows exactly
• Identify issues and escalate when needed

WHAT YOU WILL NOT DO

• No unprofessional or careless communication with customers
• No delayed responses without reason
• No disorganized tracking of data or orders

Our focus is organized, accurate, and professional execution.

TECHNICAL REQUIREMENTS

• Must have Shopify Dropshipping E-Commerce experience (REQUIRED)

•Must have fulfillment operations experience - quoting products, gathering invoices, managing orders with suppliers (REQUIRED)

• Experience with Google Sheets (REQUIRED)
• Ability to create and organize spreadsheets (REQUIRED)
• Experience with Shopify (REQUIRED)
• Ability to learn tools and systems quickly
• Ability to create streamlined SOPs as necessary

DAILY TASKS INCLUDE

• Managing customer support inbox
• Updating order and refund tracking sheets
• Working with suppliers for product quotes, invoices, & fulfillment management
• Monitoring order fulfillment progress
• Logging daily business data (P&L tracking)
• Assisting with operational tasks as needed

IDEAL CANDIDATE

You are:

• Extremely organized
• Detail-oriented - Not overwhelmed by numbers, multiple tasks and multiple spreadsheets
• Fast but accurate
• Reliable and consistent
• Comfortable handling customer issues
• Able to work independently without constant supervision

PAY

$4–$6/hour depending on experience

If performance is strong, long-term position available.

When applying, please begin your application with the keyword: Cozy

CORE SKILLS REQUIRED

• Strong written English (clear, professional communication)
• Experience with customer service (Shopify e-commerce preferred)
• Experience handling disputes and difficult customers
• Strong attention to detail
• Ability to stay organized across multiple tasks
• Ability to follow instructions exactly