Customer Support Representative

We are looking for a Customer Support Representative to deliver exceptional support across phone, email , chat, and social media, with phone support being the primary channel. You must have a quiet home workspace with a reliable internet connection, as your role will involve providing support through multiple channels.

Responsibilities:

• Provide timely and effective customer support primarily via phone, as well as email , chat, and social media
• Review, investigate, and resolve customer issues to ensure high satisfaction levels
• Maintain detailed and accurate records of customer interactions and resolutions
• Address product recalls, warranty questions, and terms of sale
• Collaborate with the Customer Support Manager and team to uphold company standards for first-class customer service
• Manage and prioritize support issues, diagnosing and resolving problems related to Chefman products
• Follow up on general customer service issues as needed

Qualifications:

• Minimum of 2 years of experience in a Customer Support role
• Proficiency in Salesforce or a similar CRM platform is preferred
• Must be proficient in reading and writing English
• High-energy, friendly, and outgoing personality
• Ability to thrive in a fast-paced environment
• Excellent multitasking, prioritization, and time management skills
• Tech-savvy with the ability to quickly learn and support Chefman products
• Knowledge of Windows operating systems, networking, standard PC hardware, Microsoft Office Suite, and other common software

Schedule & Training:

• This is a full-time role with an expected 8–9 hour workday, depending on business needs
• Training hours will be aligned with business coverage requirements and adjusted as needed
• Post-training schedules will be determined based on inbound call volume and operational needs