Customer Success & Onboarding Specialist | US Company | Full-Time Remote

We are a growing US-based website and marketing company looking for a full-time Customer Success & Onboarding Specialist.

You will be one of the primary people our customers interact with after signing up, so we are looking for someone who is extremely comfortable communicating with US-based customers over Zoom, phone, email , and text.

This is NOT a behind-the-scenes virtual assistant position. You will regularly be speaking directly with customers.

What You'll Be Doing

Conduct onboarding calls with new customers over Zoom
Help customers through our website onboarding process
Collect information, photos, logins, and other items needed to launch their project
Communicate with customers by phone, email , and text
Answer customer questions and provide updates
Coordinate between customers and our website/fulfillment team
Help customers understand basic website and marketing concepts
Keep customer projects organized and moving forward
Learn and work inside GoHighLevel and other software we use

What We're Looking For

The most important thing to us is communication.

You should:

Speak excellent, clear and natural English
Be very comfortable speaking with American customers
Be confident on Zoom and phone calls
Have a friendly, professional personality
Be able to lead a customer conversation rather than simply follow a script
Be organized and dependable
Be comfortable learning new software
Be able to calmly handle confused or frustrated customers
Be available full-time during US Eastern Time business hours

Experience with customer success, customer service, SaaS, BPO/customer support, or account management is highly preferred.

Experience with websites, WordPress, GoHighLevel, CRMs, or digital marketing is a bonus, but not required. We are willing to teach the technical side to the right person.

Compensation

Starting compensation is $1,500 USD/month.

For someone who performs exceptionally well and becomes a long-term member of our team, compensation can grow to approximately $2,000 USD/month and beyond as responsibilities grow.

We are looking for someone who wants a long-term position and has the opportunity to grow with our company.

IMPORTANT: How to Apply

Please send us:

A brief summary of your customer-facing experience.
A link to a 60-90 second Loom video introducing yourself as if you were meeting a new customer for the first time.
Tell us about any experience you have working with US customers.
Tell us if you have experience with websites, WordPress, GoHighLevel, or other CRM/software platforms.

Applications without a video introduction will not be considered.