Part-Time Customer Experience Specialist

We’re a growing US-based wellness brand looking for a warm, reliable, and detail-oriented Customer Experience Specialist to join our team.

What you’ll do:

-Respond to customer email s and messages promptly
-Assist with orders, shipping, refunds, and product questions
-Escalate complex concerns when needed
-Keep accurate notes and follow up until issues are resolved
-Help improve our customer support templates and processes

What we’re looking for:

-Excellent written English with a friendly, natural tone
-At least one year of customer support experience
-At least one year of remote working experience
-Patient, empathetic, dependable, and highly organized
-Comfortable with tools such as Shopify, Amazon Seller Central and Gorgias
-Available for consistent part-time hours, including some US business hours
-Experience with e-commerce or wellness products is a plus

We value people who take ownership, communicate clearly, and genuinely enjoy helping customers.

To apply: please fill out this form: ----------