Virtual Assistant – Short-Term Rental Guest Experience & Operations

Virtual Assistant – Short-Term Rental Guest Experience & Operations

We are looking for a reliable, organized, and proactive Virtual Assistant to join our growing short-term rental management team. This role is heavily focused on guest communication and day-to-day operations, so we are looking for someone who is responsive, detail-oriented, and comfortable managing multiple priorities at once.

Responsibilities

• Respond promptly and professionally to guest questions and inquiries
• Answer incoming phone calls from guests and assist with their needs
• Manage reservation calendars and bookings
• Send pre-arrival information, including house rules, check-in instructions, property information, and helpful local recommendations
• Send welcome messages and follow up with guests throughout their stay when needed
• Assist with booking modifications and reservation management
• Prepare and file guest damage claims with supporting documentation
• Maintain spreadsheets with detailed guest feedback, property issues, and operational information
• Help update, improve, and streamline internal processes and procedures
• Coordinate and schedule property cleanings, maintenance, repairs, laundry services, and other vendors
• Create and maintain predefined responses/templates for frequently asked guest questions
• Research local restaurants, attractions, services, and other information requested by guests
• Assist with basic invoicing, including preparing invoices, tracking charges, and maintaining accurate records
• Complete additional administrative and operational tasks as needed

Who We're Looking For

Previous experience in short-term rentals, vacation rentals, Airbnb/VRBO management, hospitality, or guest services is preferred, but it is not required.

We are also willing to train the right person from the ground up if you are a self-starter, quick learner, highly organized, dependable, and willing to take initiative.

Candidates should have:

• Excellent written and spoken English
• Strong communication and customer service skills
• Excellent attention to detail
• Strong organizational and time-management skills
• The ability to multitask and prioritize in a fast-paced environment
• Confidence working independently and solving problems without constant direction
• Comfort learning and working with multiple software platforms
• Reliable internet access and the ability to consistently work the required schedule

Schedule

Monday–Friday: 7:00 AM–5:00 PM EST
On-Call Coverage: 4:00 AM–7:00 AM EST

The position includes 40 paid working hours per week within the Monday–Friday schedule above. The additional 4:00–7:00 AM period is on-call coverage, meaning you must be available to respond if an urgent guest matter arises.

Compensation

• Starting rate: $4.00–$6.00/hour, based on experience
• On-call rate: $2.00/hour during the 4:00–7:00 AM on-call period
• A formal performance review will be completed after three months, at which time compensation will be reviewed and a potential pay increase discussed based on performance, reliability, and responsibilities

How to Apply

Attention to detail is extremely important in this position and multitasking is a must.

As the very first sentence of your application, please tell us your favorite flavor of ice cream.

Applications that do not include this as the first sentence may not be considered.