Customer Service Agent

The Pawsitive Initiative is a fast-growing e-commerce dog apparel brand on Shopify selling funny, breed-specific t-shirts. We're looking for a detail-oriented Virtual Assistant to manage all customer service via email (no phone calls).

Responsibilities:

Respond to customer email s within 24 hours (exchanges, returns, order changes, shipping inquiries, product questions)
Process address changes, order modifications, and return/exchange requests in Shopify
Communicate with print-on-demand suppliers (Printify) to resolve fulfillment issues
Escalate complex issues to the business owner as needed
Maintain a friendly, on-brand tone in all communications

Requirements:

Excellent written English — clear, warm, professional
Experience with Shopify admin (processing orders, managing customer info)
Familiarity with e-commerce customer service workflows (returns, exchanges, tracking)
Reliable internet connection
Self-starter who can work independently with minimal supervision

When applying for this job please make the subject of your application: Customer Service Agent -- [YOUR NAME HERE]
Serious candidates should use 4 apply points