Customer Service Specialist

We’re looking for a customer-focused Customer Service Specialist with excellent communication and problem-solving skills to join our team.

Responsibilities
-Address customer questions and concerns through email and phone calls, collaborating with the team to provide timely and accurate solutions.
-Provide accurate information and recommendations while maintaining up-to-date product knowledge.
-Handle customer inquiries professionally and efficiently through both written and verbal communication.
-Follow up on customer concerns and ensure issues are resolved appropriately.
-Continuously improve customer service processes and the overall customer experience.
-Escalate complex or unresolved issues to the appropriate team members when necessary.

Requirements
-Excellent written and verbal English communication skills.
-Proven experience in customer service, email support, phone support, or a related field.
-Strong phone and email communication skills.
-Strong problem-solving skills and quick thinking.
-Ability to multitask and manage multiple customer inquiries efficiently.
-Strong attention to detail and willingness to learn product knowledge.

If you meet these requirements and have experience handling customer inquiries through both email and phone, we’d love to hear from you!