Appointment Setter / Inside Sales Specialist – U.S. Bathroom Renovations

Appointment Setter / Inside Sales Specialist – U.S. Bathroom Renovations

Gold Standard Bathrooms is a growing U.S.-based bathroom remodeling company looking for an experienced, motivated, and dependable Appointment Setter / Inside Sales Specialist to join our team remotely.

This is NOT a general Virtual Assistant or administrative position. This is a sales and appointment-setting position.

Your primary responsibility will be to contact new and existing homeowner leads, qualify their bathroom remodeling needs, handle initial objections, and book qualified in-home consultation appointments for our sales team.

We generate leads through Facebook , Instagram, our website, advertising campaigns, referrals, and other marketing sources. Many of the people you will contact have already expressed interest in remodeling their bathroom.

Your job is to turn that interest into a qualified appointment that actually takes place.

WHAT YOU’LL BE DOING

Your daily responsibilities will include:

• Contacting new inbound leads quickly by phone and text
• Calling homeowners who submit Facebook and Instagram lead forms
• Calling website inquiries
• Following up with leads who do not initially respond
• Qualifying homeowners before scheduling appointments
• Learning what the homeowner wants to accomplish with their bathroom
• Determining whether they are interested in a shower replacement, bathtub replacement, tub-to-shower conversion, or larger bathroom renovation
• Confirming the homeowner is within our service area
• Determining the homeowner’s approximate project timeframe
• Asking appropriate qualification questions while keeping the conversation friendly and natural
• Explaining our free in-home consultation and what homeowners can expect
• Building value and excitement around the consultation
• Handling common objections professionally
• Asking for the appointment and confidently moving the homeowner toward scheduling
• Scheduling appointments directly into our calendar/CRM
• Confirming all homeowners/decision-makers involved with the project can be present for the consultation
• Sending appointment confirmations
• Calling and texting customers before appointments to reduce cancellations and no-shows
• Rescheduling canceled appointments
• Following up consistently with leads until a clear disposition is reached
• Re-engaging older leads that never scheduled
• Maintaining accurate notes, statuses, and follow-up tasks in our CRM
• Keeping our sales representatives’ calendars filled with qualified appointments

THIS IS A SALES POSITION

We want to be very clear about what we’re looking for.

We do not want someone who simply answers the phone and schedules whichever time a customer requests.

We want an inside-sales professional who knows how to convert leads into appointments.

You must be comfortable:

• Speaking with U.S. homeowners every day
• Making a high volume of outbound calls
• Responding quickly to new inbound leads
• Asking qualification questions
• Building rapport quickly
• Controlling a phone conversation professionally
• Handling objections
• Following a proven script/process
• Sounding natural instead of reading word-for-word from a script
• Asking confidently for the appointment
• Following up multiple times
• Hearing “no” without becoming discouraged
• Turning “maybe later” into an appointment when appropriate
• Being held accountable for measurable results

You should be friendly, professional, persistent, competitive, and results-driven.

COMMON OBJECTIONS YOU WILL NEED TO HANDLE

You should be comfortable responding naturally to homeowners who say things such as:

• “I’m just looking for a price.”
• “How much does it cost?”
• “I’m getting several estimates.”
• “I need to talk to my spouse.”
• “Just send me some information.”
• “I’m not ready yet.”
• “I’ll call you back.”
• “I’m just researching.”
• “I don’t know when I want to do it.”

Your goal is not to pressure homeowners. Your goal is to understand their needs, explain the value of the consultation, answer basic questions, and confidently ask for the appointment.

EXPERIENCE WE ARE LOOKING FOR

Previous experience with U.S. customers is strongly preferred.

Ideal candidates will have experience in one or more of the following:

• Appointment setting
• Inside sales
• Phone sales
• Outbound calling
• Inbound lead conversion
• Lead qualification
• Telemarketing
• Home improvement
• Bathroom remodeling
• Roofing
• Windows and doors
• HVAC
• Solar
• Kitchen remodeling
• Flooring
• Construction
• Other high-ticket U.S. home services

Previous U.S. home-improvement or home-services appointment-setting experience is a major plus.

We especially value candidates who have experience converting Facebook , Instagram, website, or other inbound internet leads into appointments.

REQUIRED QUALIFICATIONS

You should have:

• Excellent spoken and written English
• Clear, confident, easy-to-understand phone communication
• Professional phone presence
• Strong listening skills
• Confidence speaking with U.S. homeowners
• Previous appointment-setting, telemarketing, inside-sales, or phone-sales experience
• Strong objection-handling skills
• Ability to follow scripts, systems, and processes
• Ability to sound conversational rather than robotic
• Strong organizational skills
• Accurate CRM/data-entry habits
• Excellent follow-up skills
• Reliable attendance
• Strong work ethic
• Ability to work independently
• Ability to accept coaching and feedback
• Stable high-speed internet
• Reliable computer
• Quality headset
• Quiet and professional work environment
• Backup internet and/or power solution strongly preferred

WORKING HOURS

This is a full-time position — minimum of 40 hours per week.

You MUST be available to work during U.S. Eastern Time (ET) because you will be communicating directly with homeowners in the United States.

Typical Schedule:

Monday–Friday during U.S. Eastern Time business hours.

Some Saturday and Sunday availability WILL be REQUIRED depending on lead volume and appointment demand.

Reliability is extremely important.

We invest heavily in generating new homeowner leads, and speed-to-lead matters. When someone submits an inquiry, we want them contacted as quickly as possible.

This is intended to be a long-term, dedicated position. We are looking for someone who wants to become part of our team and grow with the company.

CRM & SOFTWARE

Experience with any of the following is a plus:

• GoHighLevel / HighLevel
• LeadConnector
• CRM systems
• Online scheduling systems
• Phone dialers
• SMS/texting platforms
• Facebook lead management

If you have strong appointment-setting experience but haven’t used our exact software, we can train you on our systems.

COMPENSATION

Starting Base Pay: $6–$8 USD per hour depending on experience, qualifications, and demonstrated ability.

In addition to your hourly pay, you will have the opportunity to earn performance-based bonuses.

PERFORMANCE INCENTIVES

• $10 bonus for each properly qualified appointment that successfully sits/completes
• Additional $25 bonus when your appointment results in a completed sale
• Additional performance bonuses may be available for consistently exceeding company goals

For example:

A properly qualified appointment that takes place:

+$10 bonus

If that same appointment results in a sale:

+$25 additional bonus

That means an appointment that sits and sells can earn you $35 in bonuses, in addition to your regular hourly pay.

We intentionally reward quality appointments, not simply the number of appointments placed on the calendar.

HOW PERFORMANCE WILL BE MEASURED

This is a performance-driven position.

We will track metrics including:

• Speed-to-lead
• Number of outbound calls
• Number of leads contacted
• Contact rate
• Appointments booked
• Qualification rate
• Appointment booking rate
• Appointment confirmation rate
• Appointment show/sit rate
• Cancellation and no-show rate
• Sales resulting from your appointments
• Follow-up activity
• CRM accuracy

Quality matters just as much as quantity.

Putting an unqualified homeowner on the calendar simply to increase your appointment count does not help you or the company.

We want homeowners who understand why we are coming to their home, have a legitimate bathroom remodeling project, have been properly qualified, and are expecting our consultation.

WHAT SUCCESS LOOKS LIKE

A successful person in this position does not call a new lead once and give up.

If a new lead doesn’t answer, you follow our contact process.

You call again.

You send a text.

You follow up.

You try different appropriate times.

You keep detailed notes.

You work older leads when new leads are caught up.

You confirm upcoming appointments.

You work canceled appointments.

You re-engage homeowners who previously said they weren’t ready.

You consistently look for opportunities throughout our lead database.

Your goal is simple:

Keep our sales representatives in front of qualified homeowners who are genuinely interested in remodeling their bathrooms.

GROWTH OPPORTUNITY

We are looking for someone who wants a long-term opportunity, not a temporary freelance project.

Strong performance, reliability, and consistently producing quality appointments can lead to:

• Increased hourly compensation
• Additional performance bonuses
• Increased responsibility
• Leadership opportunities as our inside-sales team grows

We want to build a strong appointment-setting operation and would like the right person to grow with us.

HOW TO APPLY

Please read this carefully.

At the very beginning of your application, write:

GOLD STANDARD

If those words are not at the beginning of your application, we will assume you did not read the entire posting.

Please answer ALL of the following:

1. Describe your previous appointment-setting and inside-sales experience.

2. Have you previously called U.S. customers? If yes, for what type of company?

3. Have you worked for a U.S.