Leasing Specialist

Leasing

Job Type: Full-TimeWork
Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break
Salary: $1,000

Leasing Job Overview:
We are seeking an experienced and results-driven Leasing professional with strong lead engagement and leasing conversion experience to manage a high volume of inbound and outbound leads and guide prospective residents through the leasing funnel. The ideal candidate is a confident, high-performing communicator who can take ownership of lead engagement, respond quickly to inquiries, conduct proactive follow-ups, and consistently work toward improving lead-to-tour and lead-to-application conversion rates. This role requires someone who is comfortable working independently in a fast-paced, performance-driven environment and can effectively manage a large volume of leads while maintaining strong customer engagement, accurate documentation, and consistent follow-up.

Key Responsibilities
Serve as a primary point of contact for prospective residents through inbound calls, email s, online inquiries, and other lead sources.
Make high-volume outbound calls to new and existing leads to maximize engagement and tour scheduling opportunities.
Respond promptly to new leads and missed calls to minimize lead loss and maximize conversion opportunities.
Proactively follow up with prospects throughout the leasing funnel to maintain engagement and move leads toward the next step.
Qualify prospective residents based on rental criteria, property availability, and overall property fit.
Clearly explain property information and the self-guided showing process to prospective residents.
Schedule and coordinate property tours with qualified prospects.
Follow up with prospects after tours to encourage completed applications.
Re-engage missed, inactive, or previously contacted leads to recover potential leasing opportunities.
Maintain accurate lead records, notes, follow-up activities, and statuses within company systems.
Use AppFolio, Rently, and Zillow to manage, track, and engage with prospective residents.
Collaborate with the APM and Marketing teams to ensure accurate information regarding property availability, listings, and lead follow-up.
Monitor individual performance and identify opportunities to improve lead engagement and conversion results.
Manage a high-volume lead pipeline while maintaining professionalism, responsiveness, and quality interactions.
Performance Expectations: Success in this role will be measured primarily by lead engagement and conversion performance, including:
Leads successfully engaged and followed up with
Leads converted to scheduled property tours
Tours converted to completed applications
Speed and consistency of lead response and follow-up
Effective recovery of missed or previously unresponsive leads
Overall lead engagement and conversion performance

Required Skills & Qualifications
Proven experience in lead engagement, leasing, leasing conversion, inside sales, or a similar high-volume customer-facing role
Demonstrated ability to manage a high volume of leads and calls
Strong hands-on experience with AppFolio required
Experience with Rently required
Experience with Zillow required
Strong inbound and outbound calling experience
Excellent phone presence with the ability to build rapport quickly with prospective residents
Strong verbal and written communication skills
Goal-oriented with a strong focus on performance, conversion, and results
Highly organized with strong follow-up discipline
Strong attention to detail and accurate documentation skills
Ability to prioritize and manage multiple leads simultaneously
Comfortable working independently and taking ownership of lead engagement activities
Ability to thrive in a fast-paced, high-volume, performance-driven environment

Preferred Qualifications
Experience in a residential property management or leasing environment
Proven track record of strong lead-to-tour or lead-to-application conversion performance
Experience with missed-call recovery and lead re-engagement
Familiarity with other property management or lead engagement platforms

Note: An NBI or police clearance will be required upon acceptance of the job offer.