Seasonal Virtual Assistant – Email & Live Chat

Position: Seasonal / Remote
Department: Customer Experience

Position Overview
We are seeking a reliable, detail-oriented Virtual Assistant to provide customer support through email and live chat during our seasonal busy period.

The ideal candidate has excellent written English skills, strong grammar and attention to detail, and a customer-first attitude. Previous health insurance experience is strongly preferred.

Responsibilities

• Respond to customer questions through email and live chat.
• Provide accurate, professional, and easy-to-understand information.
• Research and verify information before responding.
• Follow established procedures and escalation guidelines.
• Document customer interactions accurately.
• Handle multiple conversations and tasks while maintaining quality.
• Recognize when an issue needs to be escalated to a licensed agent or supervisor.
• Protect customer and confidential information.

Preferred Experience
Experience with:

• Health insurance, ACA, ICHRA, or employee benefits
• Customer service or call center support
• Email and live chat
• Zendesk or similar customer support platforms

Qualifications

• Excellent written English, grammar, spelling, and punctuation.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Strong computer and internet skills.
• Ability to learn new systems quickly.
• Ability to work independently in a remote environment.
• Reliable attendance and dependable work habits.
• Ability to remain professional and calm in a fast-paced environment.

Ideal Candidate
You are someone who enjoys helping people, communicates clearly, pays attention to the small details, and knows when to ask questions rather than guess.

This is a seasonal opportunity with the potential for future opportunities based on business needs and performance.