Virtual Assistant / Customer Service & Dispatcher (US Home Services)

Так, прибрала весь блок із mock call і залишила тільки paid trial без нього.

Remote Cleaning Business Admin / Dispatcher

We are a growing residential cleaning company in the United States and are looking for a reliable, organized, and proactive Remote Admin / Dispatcher from the Philippines.

This is a long-term position for someone who is comfortable communicating with customers, managing schedules, solving problems, and helping keep daily operations running smoothly.

Responsibilities

• Answer customer calls, texts, and email s
• Book new cleaning appointments
• Confirm upcoming appointments with customers
• Schedule and coordinate cleaning teams
• Reschedule or adjust appointments when needed
• Follow up with new leads and potential customers
• Send estimates, invoices, and payment reminders
• Communicate with cleaners regarding schedules, changes, and customer requests
• Update customer information in our CRM / booking system
• Follow up with customers after cleanings
• Ask satisfied customers for reviews
• Handle basic customer service issues professionally
• Help the owner with daily administrative tasks

Requirements

• Excellent spoken and written English
• Strong communication skills
• Comfortable speaking with U.S. customers by phone
• Reliable high-speed internet
• Quiet workspace and good-quality headset
• Organized and detail-oriented
• Able to work independently
• Good problem-solving skills
• Comfortable handling multiple conversations and tasks at the same time
• Experience with customer service, scheduling, dispatching, sales, or virtual assistant work

Experience working with a cleaning company, home service business, or service-based company is a major plus.

Experience with Jobber, BookingKoala, Housecall Pro, Launch27, Google Workspace, Slack, or similar software is also a plus.

Work Schedule

We are specifically looking for someone who is available to work Wednesday through Sunday.

You must be available during U.S. Central Time business hours.

Reliable availability on Saturdays and Sundays is required.

There may occasionally be some communication outside normal hours if there is an urgent scheduling issue.

Compensation

This position offers a guaranteed base salary plus performance-based bonuses.

Starting compensation will depend on your experience, communication skills, reliability, and overall fit for the position.

In addition to your base salary, you will have opportunities to earn bonuses based on performance, such as:

• Successfully booking new customers
• Converting incoming leads into cleaning appointments
• Consistent follow-up with potential customers
• Helping improve customer retention
• Providing excellent customer service
• Reliability and overall performance
• Contributing to the growth of the company

This is not a commission-only position.

We are looking for a long-term team member, and there will be opportunities for increased compensation and additional responsibilities based on performance and growth within the company.

What We Are Looking For

We do not want someone who only waits for instructions.

We want someone who notices problems, communicates clearly, follows up, and helps make sure customers and cleaning teams are taken care of.

You should be comfortable making decisions, asking questions when necessary, and taking ownership of your responsibilities.

We are especially looking for someone who is confident on the phone and comfortable turning incoming leads into booked cleaning jobs.

How to Apply

Please include the following in your application:

1. Tell us about your previous experience with customer service, scheduling, dispatching, sales, or administrative work.

2. Have you ever worked for a cleaning company or another U.S.-based home service business? If yes, please explain.

3. What software or CRM systems have you used?

4. Are you comfortable speaking with U.S. customers on the phone every day?

5. Are you available to work Wednesday through Sunday during U.S. Central Time business hours?

6. What monthly compensation are you looking for?

7. Please send a 60–90 second voice recording introducing yourself and explaining why you would be a good fit for this position.

8. Start your application with the words “CLEAN TEAM” so we know you read the entire job post.

Applications that do not include the voice recording or the words “CLEAN TEAM” may not be considered.

Paid Trial

Selected candidates may be invited to complete a short paid trial.

The paid trial may include:

• Responding to a sample customer message
• Handling a scheduling problem
• Following up with a potential customer
• Creating or adjusting a cleaning schedule
• Demonstrating how you would handle a typical customer service situation

All trial work will be compensated.

We are looking for someone who wants a stable, long-term position, performs well, takes ownership of their work, and wants to grow with our company.

If you are motivated by a stable base income plus the opportunity to earn additional performance-based bonuses, we would love to hear from you.