NDIS Virtual Assistant – Client & Operations Support

We are looking for a reliable and organised NDIS Virtual Assistant to join our team and help with the daily administration of our NDIS business.

The role will include helping with participant enquiries, onboarding new clients and support workers, rostering shifts, checking documents, updating records, following up with clients and workers, timesheets and basic invoicing.

Experience using ShiftCare or other care-related CRM and rostering systems is preferred. Knowledge of NDIS processes and disability or aged care administration will also be an advantage.

You should have good attention to detail, be comfortable using computers and online systems, and be willing to learn our processes.

Main duties
Participant onboarding and administration
Support worker onboarding
Rostering and shift management
Using CRM and care management systems
Updating participant and worker records
Following up missing documents
Checking timesheets and service records
Assisting with invoicing
Responding to email s and enquiries
Communicating with participants and support workers
General administrative support
Escalating issues when required
Preferred Experience

Experience with:

Shift Care
Other NDIS/care management CRM systems
Rostering systems
NDIS administration
Disability or aged care administration