Property Management Assistant

Job Title: Virtual Assistant – Property Management
Location: Remote
Position Type: Full-Time / Part-Time
________________________________________
Job Summary
We are seeking a detail-oriented, highly organized, and proactive Virtual Assistant to join our property management team. In this role, you will provide administrative, operational, and customer service support to help streamline property operations, maintain tenant satisfaction, and support property managers with daily tasks.
________________________________________
Key Responsibilities

• Tenant & Vendor Communication: Respond to tenant inquiries, maintenance requests, and general questions via email , phone, or messaging platforms in a timely and professional manner.
• Maintenance & Work Order Coordination: Receive maintenance requests, log details into property management software, dispatch vendors or maintenance personnel, and follow up to confirm job completion.
• Leasing & Administrative Support: Process tenant applications, organize lease agreements, draft notices (e.g., lease renewals, rent reminders), and maintain organized digital filing systems.
• Data Entry & Record Keeping: Update tenant profiles, log rental payments, upload invoices, and update property listings across rental portals.
• Schedule & Calendar Management: Coordinate property showings, move-in/move-out inspections, vendor appointments, and internal team meetings.
• Billing & Invoice Tracking: Assist with sending rent reminders, tracking outstanding balances, and logging vendor bills for approval.

________________________________________
Qualifications & Requirements

• Experience: 1–3 years of administrative or virtual assistant experience in property management.
• Communication: Exceptional written and verbal English communication skills.
• Proficiency with Microsoft Office 365.

o Familiarity with Appfolio property management is required. Lead Simple experience a plus!
o Experience with communication and task management tools (e.g., Lead Simple, Teams, Slack,).

• Skills: Strong organizational skills, high attention to detail, ability to multitask, and a customer-first mindset.
• Setup: Reliable high-speed internet connection, a quiet home workspace, and a functional computer with a webcam and headset.

________________________________________