Email Supporter (English and Danish)

Part-Time Customer Support Assistant – 5–7 Hours per Week

We are looking for a reliable, service-minded and organized Part-Time Customer Support Assistant to join our team.

Your main responsibility will be to provide fast and professional customer service, primarily through email and our support system. You will help customers with questions about our products, orders, deliveries and general enquiries.

Your responsibilities

• Respond to customer emails and support tickets
• Assist customers with product-related questions
• Help with order, delivery and tracking enquiries
• Support customers throughout the purchasing process
• Ensure customers receive clear, friendly and professional answers
• Follow up on open customer cases when necessary
• Keep support tickets organized and up to date

We are looking for someone who

• Has experience with Zendesk, HelpScout or a similar ticketing system
• Has strong written communication skills
• Provides friendly and professional customer service
• Responds quickly and works efficiently
• Is organized and comfortable handling several enquiries
• Learns new products and processes quickly
• Can work independently and take responsibility for assigned tasks

Working hours

Approximately 5–7 hours per week to begin with, with the possibility of additional hours as the role develops.

This is a good opportunity for someone looking for a flexible part-time position and potentially a longer-term collaboration.

Interested?

Please send us a short application introducing yourself, your previous customer support experience, the ticketing systems you have worked with, and your current availability.

We look forward to hearing from you.