Operations Manager - U.S. Marketplace - Remote | Philippines | Full-Time | U.S. Hours

Dropcurb is a growing U.S. junk-removal marketplace. We are looking for an experienced Operations Manager to take real ownership of day-to-day operations and help build the systems behind the company.

This is NOT a VA role.

We need someone who is careful, accountable, highly organized, and capable of making good decisions without constant supervision.

What You’ll Own

• Manage and oversee our dispatcher team
• Monitor customer and hauler communication quality
• Ensure quotes and urgent orders are prioritized correctly
• Handle difficult customer, hauler, refund, and operational issues
• Maintain a high standard for customer experience
• Review mistakes and identify root causes
• Create and improve SOPs
• Track team performance and operational KPIs
• Hire, train, coach, and fire team members when needed
• Improve review-generation and customer follow-up processes
• Help create stronger controls around payouts and order completion
• Identify recurring issues and recommend software or process improvements
• Own operational projects as they arise

Examples of special projects may include:

• Coordinating with local haulers to help launch new Google Business Profiles
• Following up with partners, vendors, insurance, or other external parties
• Building processes for daily social or GBP posting
• Setting up systems for automated creative/content workflows
• Researching and implementing better operational tools
• Supporting market launches
• Creating new team processes as the company grows

You should be comfortable receiving a business problem and figuring out how to solve it, rather than waiting for detailed instructions.

What Success Looks Like

• The founder no longer needs to monitor every message or operational decision
• Dispatchers become more careful, accountable, and customer-focused
• Quotes are handled quickly and accurately
• Operational mistakes and avoidable refunds decrease
• Customer communication improves
• Review rates increase
• Problems are fixed at the system level instead of repeatedly handled
• Projects move forward without constant founder follow-up

Who We’re Looking For

You should have:

• Excellent English
• Strong judgment and attention to detail
• Genuine care for customers
• Management experience
• Strong ownership and accountability
• Ability to prioritize in a fast-moving environment
• Comfort making decisions when there is no perfect SOP
• Ability to hold people accountable
• Ability to build processes from scratch

Experience in logistics, marketplaces, home services, dispatch, customer operations, or startups is a plus.

ou Are Not a Fit If

• You regularly guess instead of verifying
• You blame others when something goes wrong
• You need detailed instructions for every task
• You avoid difficult conversations
• You are careless with money or customer issues
• You wait for someone else to identify problems

Schedule

Approximately 9 PM–6/7 AM Philippines time, with exact schedule discussed with the right candidate.

To Apply

Please send:

1. Your relevant experience
2. Your current or most recent compensation
3. Expected monthly compensation
4. A short example of a process you improved without being asked
5. Your answer to this scenario:

A customer messages: ‘Your hauler picked up the wrong item and left the item I actually paid to remove.’ Write the exact response you would send.

6. Tell us about a time an employee on your team made a serious mistake. How did you handle it?